Senior Technology Operations Consultant

Responsibilities

• Delivers technology operations for an assigned area, working independently with limited supervision to achieve operational targets for performance, availability, and security of critical systems and infrastructure in line with established strategies.
• Contributes to the development and maintenance of technology standards, runbooks, and governance patterns, applying them consistently and providing guidance to reduce risk, support compliance, and improve how the job area operates.
• Leads large or complex initiatives within the job area by planning, designing, and implementing technology solutions and operational improvements, delegating work to lower‑level technical professionals and reviewing their deliverables.
• Demonstrates innovative influence by evaluating and piloting emerging technologies, automation, and optimization techniques, and implementing changes that deliver measurable improvements in efficiency, reliability, or supportability.
• Provides day‑to‑day technical guidance, coaching, and training to other engineers and technical professionals, including design reviews, troubleshooting support, and sharing best practices and patterns.
• Translates job area and senior leadership objectives into practical technical plans and roadmaps for the assigned scope, offering informed recommendations that help shape goals and contribute to new or enhanced products and services.
• Monitors and analyzes operational metrics, logs, and observability data for owned services, using insights to identify issues and drive continuous improvement initiatives with major impact on job area results.
• Serves as a key technical contact for vendors, partners, and adjacent teams on assigned solutions or services, providing input on design and product choices and ensuring they fit operational and architectural requirements.
• May lead high‑priority incident response by identifying issues, triaging, coordinating restoration efforts, and minimizing business impact while driving effective post‑incident reviews.
• Diagnoses and resolves recurring problems, collaborating across teams to implement permanent fixes and strengthen overall system reliability.

Other duties may be performed, both major and minor, which are not mentioned in the above list.

• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.
• Minimum of 7 years of progressive experience in technology operations.
• Deep expertise in IT infrastructure, cloud technologies, security, compliance, and risk management.
• Proven track record in technology governance, strategic planning, and operational excellence.

• Advanced certifications such as CISSP, CCIE, Microsoft Certified:
  Azure Solutions Architect Expert, or equivalent.
• Extensive experience with multi‑cloud environments, automation frameworks, and infrastructure as code.
• Strong knowledge of ITIL, Dev Ops, Agile methodologies, and enterprise architecture frameworks.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify. IER Right to Work.