Adv, Enterprise BI Platforms

Job Overview

Are you passionate about enabling enterprise analytics at scale? Do you enjoy solving complex platform and operational challenges in a fast-paced, collaborative environment?

Mercedes-Benz USA is looking for a Lead BI Platform Engineer responsible for the end-to-end ownership of enterprise visualization platforms, including Power BI (Microsoft Fabric) and Tableau.

This role combines platform engineering, operations leadership, and analytics enablement, with a focus on:

• Reliability, scalability, and cost-efficient platform operations
• Governance and standardization across BI ecosystems
• Leadership of day-to-day operations and offshore support execution
• Enablement of enterprise-wide self-service analytics and data consumption

You will work across multiple business domains including Remarketing, Aftersales, Customer Assistance Center, Sales, and Marketing to deliver consistent, high-quality analytics experiences.

The tasks include, but are not limited to:

• Own and manage Power BI Fabric capacities and Tableau Server environments, ensuring availability, scalability, and cost efficiency
• Define and enforce enterprise governance standards across work spaces, datasets, semantic layers, and access models
• Lead capacity planning, workload management, and cost optimization for Fabric and Tableau platforms
• Drive standardization and rationalization of BI assets to reduce duplication and improve scalability

• Lead day-to-day BI platform operations, ensuring uptime and service reliability
• Manage and oversee offshore support team, including ticket prioritization, SLA adherence, and workload distribution
• Act as primary escalation point for critical incidents and platform issues
• Conduct root cause analysis (RCA) and drive issue resolution and prevention
• Establish and maintain standard operating procedures (SOPs) for platform support and operations

• Monitor platform usage, performance, and health metrics to proactively identify issues
• Optimize dataset performance, query execution, report load times, and gateway connectivity
• Implement monitoring and alerting frameworks to ensure proactive issue detection
• Partner with infrastructure teams on scalability, resilience, and capacity improvements
• Collaborate with infrastructure team to ensure Power BI architecture and roadmap align with evolving BI, AI, and business operational needs
• Ensure accessibility, organization, and integration of data sources to enable seamless data flow, analytics, and use-case development

• Define and promote best practices, frameworks, and templates for BI development
• Enable self-service analytics through curated datasets and semantic models
• Provide guidance and working sessions to improve report quality and usability
• Ensure alignment with data governance and security standards
• Support development of analytics-ready semantic layers and data models
• Develop proof-of-concepts (POCs) and MVP dashboards to accelerate business adoption
• Assist in deployment and validation of reports into the enterprise ecosystem
• Leverage SQL and Python for data transformation and automation where required
• Build and maintain relationships with business partners and platform teams
• Support Tableau Salesforce activities, including administrative licensing, upgrades, and decommission initiatives
• Collaborate with MBAG central teams, Microsoft, and external vendors to resolve issues and implement enhancements
• Drive adoption of modern BI capabilities within Microsoft Fabric
• Continuously improve platform performance, governance, and operational efficiency
• Collaborate with global eXtollo and ALICE counterparts to align with corporate strategies and share best practices
• Promote Power BI literacy and AI understanding across VP areas, supporting adoption of Power BI Apps and enterprise reporting solutions
• Foster a data-driven and AI-enabled culture where insights are actively used to inform business decision‑making

• University degree or above in Computer Engineering, Computer Science or related field
• 6+ years of experience in BI platform…