Senior User Experience Manager

Job Description Duties & Responsibilities

• Define the unified experience vision for how customers interact with MomentiveIQ across the full product portfolio
• Design the cross-product navigation and interaction patterns that allow customers to move fluidly between products
• Establish the design system and interaction patterns for AI-powered interfaces: conversational UX, proactive recommendations, inline intelligence, and agentic workflows
• Own the information architecture that determines how AI-generated insights, suggestions, and actions surface within and across products
• Lead user research to understand how customers currently navigate the portfolio, where they get stuck, and how we can reduce friction
• Use AI tools to accelerate your design process: rapid prototyping, synthetic user testing, automated research synthesis, and concept generation that you refine with design expertise
• Partner closely with product, engineering, and architecture to ensure the platform's capabilities are expressed through experiences that customers can actually understand and trust
• Collaborate with product managers across the portfolio to ensure their individual product experiences connect coherently through MomentiveIQ
• Build and maintain design standards that make it easy for products to implement MomentiveIQ patterns consistently
• Establish and run cross-product usability testing and validation cycles to measure whether the unified experience is actually working for customers
• Advocate for the customer's experience of the portfolio as a whole, especially in cases where individual product priorities conflict with cross-product coherence
• Stay current on AI interaction design patterns, emerging UX paradigms for intelligent systems, and how leading platforms are solving similar cross-product challenges

Experience:

• Bachelor's degree in design, HCI, or equivalent work experience
• 8+ years of UX/product design experience, with at least 3 years in a senior or lead design role
• Direct experience designing cross-product or platform-level experiences, not just single-product feature work
• Experience designing AI-powered interfaces in production: conversational UX, recommendation systems, agentic patterns, or similar
• Track record of establishing design systems or interaction patterns adopted across multiple product teams

Other

Skills:

• Systems-level design thinking: ability to design for journeys that span multiple products, entry points, and user contexts
• Deep understanding of AI interaction design challenges: communicating confidence levels, handling errors gracefully, designing for non-deterministic outputs, and building user trust in AI-generated content
• Demonstrated use of AI tools in your own design workflow, including rapid prototyping, research synthesis, and concept validation
• Strong information architecture skills, especially in complex multi-product environments
• Ability to balance user experience quality with shipping speed. Comfort making pragmatic design trade-offs while maintaining a clear vision for where the experience is headed
• Excellent communication and storytelling skills, with the ability to articulate design rationale to engineering, product, and executive audiences
• Experience leading or mentoring designers, with the ability to set direction and maintain quality across a distributed design effort
• Comfort operating as the design voice in cross-functional leadership discussions, advocating for customer experience alongside technical and business considerations
• Background in SaaS, enterprise software, or multi-product platform design preferred
• Background in the Association or Non-Profit space is a big bonus

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.