Technical Service & Support Technician

Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.

Are you ready to be the lifeline behind cutting-edge security and surveillance technology across the nation? At EyeQ Monitoring, our Technical Service & Support Technicians (TSS Techs) are on the front lines of ensuring stability, uptime, and top-tier performance for customer-facing systems deployed coast to coast.

You'll be part of a fast-paced, nimble, and tech-driven environment - where every ticket resolved keeps our clients protected and our systems rock-solid.

This position is required to be in-office in Atlanta, GA.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.

We value trusted partnerships.

We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don't fit.

We build to last.

We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.

We take the hill.

We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.

We enjoy the journey.

We take our customer needs but not ourselves seriously;
Our work is a part of our life we want to enjoy unapologetically;
We are proud of the mission we are entrusted with and the team we get to serve with every day.

What You'll Be Doing

• Provide technical support to on-site technicians and customers.
• Monitor and resolve system issues through Zoho ticketing.
• Configure and troubleshoot a wide range of hardware and systems, including:
  • Networking (PtP, PtMP, Sonic Wall firewalls, POE switches)
  • VMS platforms (NX Witness, Milestone, Geovision)
  • Servers and RFID systems (Dell, asset tracking)
  • Analytic platforms (Actuate, Calipsa, Innovi, etc. on Ubuntu VMs)
  • Camera systems (Axis, Milesight, Flir, Hanwha, etc.)
  • Access Control (PDK, AXIS)
  • Burglary Alarms and cloud services
• Use Simpro for work order creation and scheduling updates.
• Provide support through remote access tools and phone-based troubleshooting.
• Complete scheduled maintenance tasks as outlined in our Operational Guidelines.

Requirements

What You'll Need

• 1-3 years of technical experience in a related IT/field tech role.
• Bachelor's degree in IT or related field preferred.
• Certifications like CompTIA A+, Network+, or Security+ are a big plus.
• Strong knowledge of networking protocols, VMS platforms, remote access tools, and security software.
• Legally authorized to work in the U.S.
• Ability to work flexible hours, including on-call rotations.

Soft Skills That Make You Stand Out

• Clear communicator with great listening and questioning skills.
• Calm under pressure with a customer-first mindset.
• Organized, detailed in documentation, and excellent at follow-through.
• Collaborative team player who can adapt communication styles to different audiences.
• Passionate about tech and always eager to learn.