Servicenow Developer

Location: North Carolina, South Carolina, Georgia, or Richmond, VA (Hybrid/Remote options may be available)

We are seeking a highly skilled Service Now CMDB Platform Engineer to join a large-scale enterprise technology organization focused on building a Service-Aware Operating Model. This role is ideal for someone passionate about Service Now platform engineering, CMDB governance, workflow automation, and configuration management at enterprise scale.

You will play a key role in transforming how technology services are modeled, governed, and managed by developing scalable platform capabilities that improve service visibility, ownership accountability, operational efficiency, and data quality.

• Design and implement Service Now workflows supporting CMDB governance, service onboarding, lifecycle management, and ownership accountability.
• Develop automation solutions that reduce manual effort while improving consistency, traceability, and compliance.
• Build scalable workflow solutions aligned with enterprise operating model objectives.

• Implement governance controls using Business Rules, Flow Designer, scripting, approval workflows, and platform-native automation.
• Translate governance requirements into enforceable platform behavior.
• Ensure service and configuration data meets enterprise standards for quality, completeness, and accuracy.
• Partner with architecture and governance teams to implement policy-driven controls and guardrails.

• Develop and enhance forms, work spaces, dashboards, and user experiences within Service Now.
• Improve onboarding, ownership validation, certification, and remediation processes.
• Support service-aware operational visibility and lifecycle management capabilities.

• Refactor legacy customizations into maintainable, upgrade-safe Service Now solutions.
• Improve platform sustainability by reducing complexity, technical debt, and unsupported customizations.
• Follow Service Now engineering best practices and platform standards.

• Enable automation and operational workflows through trusted CMDB and service relationship data.
• Support service mapping, event context, incident prioritization, and remediation workflows.
• Improve enterprise visibility into service dependencies and operational impacts.

• Strong hands-on experience with Service Now platform development and engineering
• Expertise in CMDB, Configuration Management, and Service Now ITOM
• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, and workflow automation
• Strong understanding of CMDB governance, lifecycle management, and service ownership models
• Experience designing scalable, maintainable, and upgrade-safe Service Now solutions
• Ability to translate governance requirements into automated platform controls

• Experience with Service Mapping, Discovery, and CSDM (Common Service Data Model)
• Knowledge of policy enforcement through automation and governed workflows
• Experience supporting large enterprise or highly regulated environments
• Exposure to service-aware operating models and operational excellence initiatives

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”