Lead Analyst,Talent Digital Enablement Job Atlanta area,Georgia USA,IT/Tech

Overview

The Lead Analyst, Talent Digital Enablement, serves as a technical expert, project leader, and owner for Product Support Strategy within the People department. This role is responsible for supporting the evolution of our digital talent landscape, specifically focusing on Careers, Performance, Development, Succession, & Talent Acquisition. By leading technical projects and focusing on continual improvement, this individual ensures our systems—including Workday, iCIMS, and emerging AI technologies—are optimized to support Chick-fil-A’s staff and talent strategies.

Functional

Specific Duties

Manage and collaborate with a 3rd party vendor to meet deliverables
Organize and track cross-team requests; align priorities with the Product Lead and provide status updates to key stakeholders & partners

Responsibilities

Lead Technical Projects:
Lead digital projects, including the testing and training strategy.
Product Partnership:
Partner with Product Leads to provide technical consultation and testing support for multiple systems.
Continual Improvement:
Responsible for finding opportunities and building processes/structure to automate or simplify work.
Project Execution:
Consult to the business to define and capture requirements, translating them into technology options and system design
Product Support & Operations Strategy:
Understand the business team’s needs and build a strategy to enable a scalable support model for systems and operational processes
Vendor Selection and Management:
Participate in evaluating and testing new technology or services for the overall product portfolio. Manage vendors to ensure quality work.
Process Optimization:
Collaborate with peers and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
Technical Support:
Point person for day-to-day error handling and system questions from stakeholders

Required Qualifications (Knowledge, Skills, & Abilities)

Consulting Skills
Analytical Mindset
Effective prioritization skills for projects and operations tasks
Ability to build strong relationships with technical and business partners
Proactively identify issues and recommend solutions/strategies to resolve issues

Preferred Qualifications (Knowledge, Skills, & Abilities)

Workday Implementation Experience
iCIMS Implementation Experience
AI Implementation Experience

Required Years of Experience

Preferred Years of Experience

Travel Requirements

10%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree

Preferred Major/Concentration

HR, Business, Management Information Systems, Engineering

Relocation Assistance Provided

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