IT Support Technician

Role Overview

As an IT Support Technician at Armanino, you will determine your career path and pursue challenges you are passionate about. You will work in a community of resources that are ready and willing to support your ideas, build your skills, and expand your professional network.

• Respond to technical requests
• Diagnose and resolve issues related to hardware and software
• Install and configure Windows 11 laptops
• Maintain strong documentation

We are looking for someone with a strong customer service approach, excellent attention to detail, and the ability to work in a fast-paced environment. You will have the opportunity to grow and develop your skills in a unique work environment where your passions, work, and family & friends can overlap.

• Associate degree with a major in Computer Science or MIS, or equivalent work experience
• Minimum of 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Setting up and supporting remote users
• Customer service practices and oriented approach
• Diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave
• 11 paid holidays