Sales Engineer

Overview

We are seeking a Sales Engineer specializing in Mission Critical Video solutions. The position will be responsible for driving revenue by managing the pre-sales technical process and providing technical expertise and support to the sales team and clients. This role involves designing, specifying, and supporting mission-critical systems tailored for streaming media workflows operations centers. The ideal candidate will have a strong technical background in Systems Engineering, Network Engineering or AV/IT, preferably with experience in control room environments, excellent communication skills, and the ability to translate complex technical concepts into solutions that meet customer needs.

• Own the technical design of Company solutions proposed to partners and customers.
• Become a Company technical evangelist, capable of demonstrating and explaining our products to both high-level decision makers and “deep dive” technical personnel.
• Assist Account Executives with overall account management within assigned accounts & territories
• Assist sales account managers with project management for complex presales engagements.
• Provide pre-sales technical/architectural support to partners and customers.
• Remain knowledgeable and current with industry trends and technical developments that affect target markets, including competitive information.
• Establish long-term relationships with resellers and integrators.
• Attend and assist with the setup and operation of technical systems at regional training and trade shows.
• Provide support on-site and remote post-sale support when necessary.
• Produce technical documentation including but not limited to, specifications, drawings, network diagrams and cost estimates
• Comfortable with domestic travel, including occasional international travel when necessary.

• Bachelors degree or higher in computer science, engineering or information systems (relevant experience in the military or industry can substitute for a degree)
• Minimum of 3+ years in a pre-sales engineering role in the AV/IT space or similar discipline.
• Experience in designing and implementing AV/IT systems for control rooms and operation centers, including video processing, video wall software, IP video, encoding and decoding technologies and advanced IP networks.
• Experience with the design and deployment of streaming media services across complex LAN/WAN topologies.
• Experience with network and computing security standards and best practices in government and commercial applications.
• Experience with the design and deployment of audio-visual systems and components that complement Company solutions.
• Some combination of experience in designing or managing of the following:
• Linux or Mac OSX server infrastructures
• Microsoft Windows Server and Active Directory infrastructures
• Local and wide area networks (routing/switching, wireless LAN, firewall security).
• Experience troubleshooting video processors, network media streaming solutions and multicast video distribution.
• Familiarity with video compression technologies and real-time media transport protocols, such as MPEG-2 and MPEG-4/H.264, HEVC, RTP, MPEG2-TS, RTMP, HLS and MPEG-DASH.
• Ability to interpret and / or produce design documents including but not limited to specifications, single-line diagrams and network architecture diagrams

• Relevant certifications such as CompTIA Security+, CTS-D, CTS-I, CCNA, CCDP or equivalent.
• Identity and access management experience with authentication, authorization, and access control mechanisms.