Project Manager, Crew Mod Implementation

As the Project Manager for Crew Modernization (Crew Mod) initiatives, you will lead the implementation of strategic transformation efforts across Crew Resources, supporting core Crew Mod products including profile, scheduling, rotation management, and training. You will partner with the Crew Mod strategy team to transition initiatives from long-term design into execution, owning delivery through implementation, adoption, and operational stabilization.

This role is responsible for driving the successful deployment of complex, cross-functional initiatives that modernize crew systems and processes. You will ensure all aspects of implementation readiness are executed effectively, including testing, change management, communications, and training.

You will operate as a business-focused implementation leader, working across product, operations, and technology teams to translate strategy into outcomes that improve efficiency, user experience, and operational reliability. The role requires coordination across multiple product areas and supporting systems, including legacy platforms, and partnership with a diverse set of teams such as BIPA and other initiative groups to ensure aligned and cohesive delivery.

This position reports to the Manager of Crew Technology and PMO and plays a critical role in enabling the successful rollout and adoption of Crew Mod initiatives across the operation.

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Responsibilities

* Lead end-to-end implementation of Crew Mod initiatives, from transition out of strategy through deployment and operational stabilization

* Partner with the Crew Mod strategy team to translate long-term initiative design into executable implementation plans

* Own implementation readiness across all work streams, including testing, training, communications, and change management

* Manage multiple concurrent implementation efforts across a portfolio of Crew Mod products, ensuring alignment on timelines, dependencies, and deliverables

* Develop and maintain integrated implementation plans that align business readiness, technical delivery, and user adoption

* Drive coordination across business, operational, and technology teams to ensure successful rollout of initiatives across impacted areas

* Navigate and support implementation across both modernized and legacy systems, including platforms such as DBMS and other supporting tools

* Partner with a range of initiative teams, including BIPA and other project groups, to align priorities and ensure cohesive delivery across shared products

* Coordinate with other project managers to manage interdependencies and ensure consistent execution across overlapping initiatives

* Establish cross-team operating rhythms to drive alignment, transparency, and execution across concurrent implementation efforts

* Identify and proactively manage risks, dependencies, and cross-program impacts to maintain delivery confidence

* Communicate implementation progress, risks, and readiness to senior leadership through structured reporting and executive presentations

* Ensure successful deployment and adoption of new capabilities that improve crew processes and user experience

* Drive change management strategies that support successful adoption across impacted user groups

* Oversee development and execution of training and communication plans to support implementation

* Act as a leader within agile and hybrid delivery environments, ensuring alignment between development progress and business readiness

* Promote accountability, transparency, and continuous improvement across all phases of implementation

* Promote safety conscious behaviors in all operational processes and procedures