IT Support Technician; Temporary

IT Support Technician (Temp)

RCB College Technology Services, Georgia State University – Buckhead Campus

Job Type: Temporary Work

FLSA Status: Non‑Exempt

Shift: 8:30 AM – 5:15 PM

Salary: $22.00 per hour

• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on‑site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real‑time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.
• Provide basic printer support (local and network).
• Support digital signage hardware and platform.
• Resolve network‑based access issues (wired and wireless).
• Use the Service Now platform to manage and resolve service tickets.
• Schedule appointments and follow up to ensure customer satisfaction.
• Move, set up, and break down equipment and peripherals as needed.
• Perform other duties as assigned to support the college’s technology needs.

• Bachelor's degree and two years of related experience, or a combination of education and related experience.

• Experience with enterprise tools (Active Directory, Office 365).
• Familiarity with cloud‑based services and remote support tools.
• Experience supporting technology in higher education and instructional environments.
• Strong customer service skills, especially in high‑visibility classroom and event settings.
• Willingness to learn new, innovative AV and instructional technologies.
• Proficiency in PC and Mac environments.
• Effective written and oral communication skills.
• Problem‑solving mindset; ability to work independently and as part of a team.

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.