Ops Support Engineer

Ops Support Engineer

Ops Support Engineer
- Roybal Data Center

Provide onsite support to the CDC Roybal Data Center to monitor and maintain the hardware/software/structured (CAT3,5,6) & fiber optic cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.

• Experience in a data center, network operation center, help desk, or a similar role.
• Experience with operating systems and networking protocols.
• Experience in maintenance and monitoring of server systems.
• Monitor and identify events proactively, resolving issues.
• Report all service‑impacting issues within 5 minutes of detection.
• Respond & resolve customer escalations within the SLA window.
• Turn up customer applications & services in accordance with standard procedures.
• Open and track internal and external tickets to resolution.
• Provide internal & external incident notifications.
• Monitor Network Security and report and document any breaches.
• Perform daily, weekly, monthly, and quarterly maintenance procedures as defined in the Operational Guidelines.
• Gather and report data on the health and operation.

• AA, B.A. or B.S. degree or equivalent experience.
• 5+ years data center and infrastructure experience, with 5+ years of supply chain and logistics experience.
• Experience collaborating with individuals across internal and external organizations and other geographies.
• Execute multiple tasks simultaneously in a fast‑paced, ambiguous environment.
• Must be “hands‑on” and willing to roll up sleeves to support operational activities.
• Experience working with and troubleshooting hardware, software, or network‑related issues using Linux‑based tools.
• Experience troubleshooting OS, network equipment, and software.
• Experience with coding, systems administration, or scripting.
• Ability to manage changing priorities.
• Ability to collaborate and partner with people and teams to overcome issues.
• Able to work night shift hours.
• Data center / infrastructure / cloud experience.

Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.

U.S. Citizen

Yes, onsite.

Atlanta, GA

• Convenience/Concierge
  - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development
  - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial
  - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition
  - Annual awards, service anniversaries, referral bonuses, and peer‑to‑peer shoutouts that spotlight your achievements.
• Wellness
  - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.