End User Computing Lead
Job in
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-06-23
Listing for:
Aveanna Healthcare
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Location:
Atlanta, GA 30339
Category:
IT
Salary:$28.00 - $32.00 per hour
Position Details
Join a Company That Puts People First-and Wins Awards Doing It!
At Aveanna, we're proud to create a workplace where you feel valued, supported, and inspired. Here's what sets us apart:
Award-Winning Workplace
* Recognized for Best Leadership, Best Diversity, Best Company for Women, Best Career Growth, Work-Life Balance, Happiness, and Top-Rated Outlook in 2025.
* Proud partner of the Military Spouse Employment Partnership.
Connection & Support
* Employee Connection Groups:
Spaces to share experiences and build community.
* Social Circles:
Connect over shared interests-books, music, movies, and more.
* At Aveanna, your well-being matters. That's why on Wellness Wednesday's, we give you tools to recharge, reset and refocus.
Inclusive Growth
* Open learning sessions for all employees-because we grow stronger together.
Aveanna Cares - Service with Heart
* Every year, we embrace our Month of Service, giving you the chance to volunteer in your local community with your team. It's a powerful way to give back, connect, and live our values beyond the workplace.
Real Help When You Need It Most
* Through the Aveanna Employee Relief Fund, we stand by each other during life's toughest moments-offering financial assistance to teammates facing unexpected hardships. Because here, care goes beyond the job description.
Requirements
JOB OVERVIEW
The End User Computing Lead is a result-driven team leader responsible for monitoring and supervising a team of technicians to achieve the organization's objectives. Responsibilities include providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.
This position will lead a team of End User Computing Technicians that resolve and report various computer problems related to network infrastructure including end user support, security upgrades, and maintenance. This is a 2nd tier IT support team for internal employees. It demands strong technical skills and customer service at the highest of levels.
A top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.
KEY RESPONSIBILITIES
* Lead a team that delivers front line technical assistance and support related to computer systems, hardware, and software.
* Manage and prioritize the ticket queue for the End User Computing team.
* Support, document, and manage conference room setups and operations at the corporate headquarters.
* Provide on-site technical support at the corporate headquarters as needed.
* Motivate and inspire the team to achieve organizational goals and targets.
* Develop and implement timelines to achieve project milestones and targets.
* Delegate tasks effectively to team members.
* Identify training opportunities and conduct meetings to maximize the team's potential.
* Empower team members with skills to improve their confidence, product knowledge, and communication.
* Contribute to the success and improvement of the iService program.
* Create a positive and inspiring work environment for the team.
* Develop and maintain comprehensive support procedures and prepare end-user documentation.
* Respond to service tickets/calls, troubleshoot, isolate the issue, and determine and implement the most appropriate solution.
* Maintain, support, repair, relocate, recover, upgrade, and deploy hardware as needed.
* Handle HIPAA-sensitive data with utmost care and ensure its safe and secure management.
* Utilize Active Directory for account move/add/change and user creation
QUALIFICATIONS
Required
* High school diploma or similar.
* Excellent communication, interpersonal, organizational, verbal/written communication, structured analytical and presentation skills.
* Confidence and skillful negotiating skills.
* Strong organizational skills to give the team direction.
* 3-5 years previous experience leading a team.
* 3-5 years previous technical support experience, providing 1st tier Service Desk or 2nd tier IT Support in a professional environment.
* 3-5 years of experience supporting LAN/WAN, TCP/IP, Active Directory technologies.
* Ability and desire to provide excellent customer service to the user population.
* Working knowledge of Microsoft operating systems and applications
* Proficient PC Skills, including but not limited to:
Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers.
* Experience with Exchange, Active Directory, Networking, VMWare.
* Proven ability to support customers in a technical environment.
* Willingness to take ownership of problems and follow through to completion.
* Able to promptly answer support related email, phone calls and other electronic communications.
* Self-motivated, detail-oriented, and able to work independently and efficiently to meet deadlines.
* Ability to manage multiple projects simultaneously with minimal supervision.
*…
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