Service Management Practitioner

Position: Service Management Practitioner - 6300643
Job Description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Operational Leadership

* Lead day-to-day operations across Infrastructure and Application Support teams

* Coordinate activities between cloud, network, server, database, middleware, and application support functions

* Ensure production systems meet uptime, performance, and reliability targets

* Drive operational governance, service management, and escalation management processes

* Serve as the primary point of coordination during major incidents and critical outages

Incident & Problem Management

* Lead Major Incident Management (MIM) processes and stakeholder communications

* Drive root cause analysis (RCA) and corrective/preventive actions

* Monitor operational trends and identify recurring issues for permanent resolution

* Improve Mean Time to Resolution (MTTR) and operational response effectiveness

Cross Functional Coordination

* Partner with development, Dev Ops, SRE, security, and business teams to ensure smooth service delivery

* Coordinate release readiness, change implementation, and production deployments

* Align operational priorities with business objectives and customer expectations

* Facilitate communication between technical and non-technical stakeholders

Service Improvement & Governance

* Establish operational KPIs, dashboards, and reporting mechanisms

* Drive automation, monitoring, and process optimization initiatives

* Ensure adherence to ITIL processes, compliance standards, and operational best practices

* Support capacity planning, disaster recovery, and business continuity activities

Team Leadership

* Mentor support engineers and operational leads across multiple domains

* Foster collaboration, accountability, and continuous improvement culture

* Support resource planning, shift management, and operational readiness

* This role requires working on-site at the client's office 1-2 days per month

Qualification

Basic Qualifications:

* Minimum 5+ years of experience in Infrastructure Operations, Application Support, or Production Support environments

* Minimum 3+ years in a cross-functional coordination role

* Strong understanding of enterprise infrastructure environments including servers, cloud, networking, databases, and middleware

* Experience supporting business-critical applications in 24x7 environments

* Strong knowledge of incident, problem, and change management processes

* Bachelor's Degree

Preferred Qualifications:

* Experience working in Agile, Dev Ops, or SRE-driven organizations

* Excellent stakeholder management and communication skills

* STEM Degree

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 08/01/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

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