IT Support Technician; Temporary

RCB College Technology Services

Georgia State University - Buckhead Campus

Position:
Part-time – 29 hours per week

Location:

Atlanta Campus, Georgia State University (Buckhead Campus)

• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on‑site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real‑time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.
• Provide basic printer support (local and network).
• Support digital signage hardware and platform.
• Resolve network‑based access issues (wired and wireless).
• Use the Service Now platform to manage and resolve service tickets.
• Schedule appointments and follow up to ensure customer satisfaction.
• Move, set up, and break down equipment and peripherals as needed.
• Perform other duties as assigned to support the college’s technology needs.

• Bachelor’s degree and two years of related experience, or a combination of education and related experience.

• Experience with enterprise tools (Active Directory, Office 365).
• Familiarity with cloud‑based services and remote support tools.
• Experience supporting technology in higher education and instructional environments.
• Strong customer service skills, especially in high‑visibility classroom and event settings.
• Willingness to learn new, innovative AV and instructional technologies.
• Proficiency in PC and Mac environments.
• Effective written and oral communication skills.
• Problem‑solving mindset; ability to work independently and as part of a team.

College/Business Unit:
Facilities Management Services