IT Support Technician; Temporary

IT Support Technician (Temp)

Position:
Part‑time, 29 hours per week

Location:

Georgia State University – Buckhead Campus, Atlanta, GA

• Set up, operate, and troubleshoot classroom AV systems (projectors, microphones, speakers, control panels, video conferencing equipment, etc.).
• Provide on‑site support for college events, including setup and breakdown of AV and presentation technology.
• Assist faculty and presenters with connecting devices, launching presentations, and resolving real‑time technical issues.
• Coordinate with event organizers to ensure technology needs are met.
• Install, configure, and maintain computer systems (Windows, Mac OS, etc.) for faculty, staff, and student use.
• Provide basic printer support (local and network).
• Support for digital signage hardware and platform.
• Resolve network‑based access issues (wired and wireless).
• Use the Service Now platform to manage and resolve service tickets.
• Schedule appointments and follow up to ensure customer satisfaction.
• Move, set up, and break down equipment and peripherals as needed.
• Perform other duties as assigned to support the college’s technology needs.

• Minimum Hiring
  
  Qualifications:
  
  Bachelor’s degree and two years of related experience, or a combination of education and related experience.
• Preferred Hiring
  
  Qualifications:
  
  Experience with enterprise tools (Active Directory, Office 365).
• Familiarity with cloud‑based services and remote support tools.
• Experience supporting technology in higher education and instructional environments.
• Strong customer service skills, especially in high‑visibility classroom and event settings.
• Willingness to learn new, innovative AV and instructional technologies.
• Proficiency in PC and Mac environments.
• Effective written and oral communication skills.
• Problem‑solving mindset; ability to work independently and as part of a team.

Shift: 8:30 – 5:15

Salary: $22.00 per hour

Job Type: Temporary Work

FLSA Status:
Non‑Exempt

Pay Grade:
Temp

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Background check:
Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime:
Georgia State University is committed to its students’ and employees’ safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.