Collaboration Solutions Engineer

Position Overview

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team focused on Collaboration Technology and related areas. You will provide modern identity solutions and services for all Koch businesses, designing innovative solutions, sharing best practices, and supporting our services.

Location:

This role requires an in‑office presence with flexibility in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay, WI. This role is not eligible for VISA sponsorship.

• Be an active member of the global team that works with and supports O365 products.
• Own administration and support of O365 (SharePoint, Exchange, One Drive, Yammer, Teams, etc.) and Power Platform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast‑paced environment.
• Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long‑term value.
• Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
• Creating documentation that is easily consumed by a global audience by both customers and support organizations.
• Responsible for supporting customer requests, focusing on improving ticket SLAs, volumes, and customer satisfaction while ensuring prompt resolution.
• Escalation point for critical incidents and outages for the products.
• Work as part of a global team providing support after hours as required.

• Experience working with Office 365, Active Directory, Exchange.
• Experience working both independently and in a team‑oriented, collaborative environment.
• Experience in writing knowledge base articles based on resolution paths.
• Experience working with end users to troubleshoot and resolve their Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

• Bachelor’s/Master’s degree in Computer Science/Information Technology, or related field.
• Experience with Service Now or similar ticketing tool.

Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, (short‑term and long‑term) disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Eligibility criteria are set by the applicable Summary Plan Description, policy, or guideline and may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify.