Sr. Deskside Support Specialist

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

Learn more at

DMI, LLC is seeking a Sr. Deskside Support Specialist to join us.

• Serve as a technical lead for deskside IT support, resolving complex hardware, software, and network issues for deployed CDC personnel.
• Oversee the configuration and maintenance of deployable LAN kits, RAID-enabled scientific workstations, and other emergency response equipment.
• Coordinate IT asset management, ensuring compliance with CDC property management procedures during installations, moves, and emergency deployments.
• Provide mentorship to junior specialists, guiding troubleshooting efforts and ensuring adherence to CDC IT support protocols.
• Collaborate with the Emergency Preparedness team during high-pressure events, ensuring IT systems remain operational and responsive to emergent needs.

• Education:
  
  Bachelor of Science in Information Technology or related field.
• Experience:
  
  2-4 years of experience in deskside support.
• Required and Desired Skills/
  
  Certifications:
  
  ITIL Preferred.

Min Citizenship Status

Required:

Must be a U.S. Citizen

Physical Requirements:

No Physical requirement needed for this position.

Location:

Atlanta, Georgia

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right
  – We lead with honesty and integrity.
• Own the Outcome
  – We take responsibility and deliver.
• Deliver for Our Customers
  – We are relentless about delivering value.
• Think Bold, Act Smart
  – We innovate with purpose.
• Win Together
  – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well‑being:

• Convenience/Concierge
  – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development
  – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial
  – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition
  – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness
  – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.