SouthStar Technology Director

South Star Technology Director Job Summary

The Southern Company Technology Organization and South Star Energy are in search of their next Technology Director to plan and deliver on a critical multi-year Customer Transformation to implement their next generation Customer Information System (CIS) platform and develop their next generation of talent while simultaneously enabling AI-driven innovation across their trading and customer operations. This leader will modernize legacy vendor products and proprietary .Net

systems into a new platform that enables speed, scale and resilience. This role requires a proven transformation executor who has led platform modernization and can translate business strategy into measurable outcomes, while aligning with enterprise capabilities across data, AI, security, and infrastructure.

South Star Energy Services is one of the largest competitive retail gas marketing businesses across the United States with a $1B+ valuation. South Star operates in fast-paced business cycles and invests in technology to maintain competitive advantage. South Star is embarking on a business and technology transformation plan for their next generation retail customer platform for the 2030s. Currently serving over 700K customers across 10 different states and 20 Local Distribution Companies (LDCs) across the eastern United States, South Star operates a trading floor which transports their gas purchases across federally regulated interstate pipelines into the local distribution markets they serve on an hourly basis during each gas day cycle.

South Star d/b/a Georgia Natural Gas (GNG) has the largest market share of the only fully unbundled deregulated natural gas market in the country, Atlanta Gas Light Company. GNG owns the primary customer care relationship to their 500K customers including billing, payment processing, credit and collections, turning on/off and switching to/from service through GNG.

The South Star Technology Director role is responsible for delivering a durable technology platform that scales, aligns with enterprise capabilities, and enables future innovation in data and AI without being constrained by legacy architecture and minimizes the risk of vendor lock-in. The role leverages technology strategies for delivering superior business outcomes, proactively reducing risk, engineering the future of data and AI and elevating people experience to drive measurable results in both the short and long term for South Star.

The role ensures architectural guiding principles are leveraged such that technology is scalable, automated, standardized, API enabled, built for optionality and continuous delivery. The role has responsibility for a $12M budget and a team of 25 FTEs including analysts, developers, an architect, and directly manages key contractor partners. The position collaborates across Infrastructure, Security, Vendor & Project Management to ensure South Star’s business needs are met.

The position defines capability roadmaps and executes against them to deliver measurable key results that drive positive impact on the core business. The position requires business and technology acumen to increase partnership, deliver results, and drive innovation for the future. Proven experience in shaping learning cultures to elevate collaboration, develop talent, and ensure accountability is a key to success. Expertise across multiple domains is preferred, such as energy trading and risk management, customer information systems, application development, data management, data analytics platforms, predictive analytics and AI tools.

• Partners with Retail Customer Operations to plan and execute a significant business and technology transformation program estimated between $20-$40M over 3-4 years that will include implementation of a new Customer Information System (CIS) platform retiring the legacy systems, staffing and developing next generation talent, optimization of business processes leveraging modern data & AI capabilities.
• Delivers energy trading and risk management technology platform that improves automation, productivity and intelligent asset optimization…