Desktop Support Specialist

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This range is provided by CSI Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $30.00/hr

CSI Companies is seeking a Desktop Support Technician to work with one of our top clients in Atlanta, GA!

JOB DETAILS

Location:
Atlanta, GA 30324

Type: 100% Onsite

Pay: $25 - $30/hr W2

Duration: 12 - Month Contract to Hire

Hours:
Monday - Friday 8am - 5pm

Description:

Education:

Bachelor's degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field preferred.

Mission:

Provide the best possible "white glove" customer service by working with customers to resolve their technical related problems in a swift manner as well as providing accurate responses and solutions.

Experience:

• Two-year prior Support Center experience, working in a fast-paced environment directly supporting
• Desktops and Laptops.
• Proven ability to meet service goals consistently.
• One-year prior Windows administration and Active Directory experience.
• Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred.

Responsibilities:

• Cultivate and manage relationships with customers.
• Prioritize work and meet deadlines.
• Support and deploy company desktops and laptops.
• Document resolutions for other teams and team members to use.
• Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT.
• Support on-going Device Support projects.
• Be flexible to meet the needs of the team or current project, which sometimes requires nights and weekends.
• Maintain application packages for deployment through MECM/SCCM and Intune.
• Participate in building Gold image for company desktops/laptops.
• Follow policies and procedures on computer and software deployment and decommissioning.
• Function as a point of contact for incidents and service requests from end users by phone and email.
• Solve problems and be able to present technical information to users with different technical skill levels.
• Communicate effectively with customers, coworkers, and management.
• Configure Apple devices in Airwatch or Intune.
• Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, and more.
• Cross train and assist others when necessary.
• Support and configure the software applications such as email plugins, CRM system, Office 365, Outlook, Edge, Chrome, timekeeping, customer presentation applications, VPN, and others.
• Employ device management tools in supporting users and requested applications.
• React to change productively and handle other essential tasks as assigned.
• Be an active member of the Device Support Services team.

• Seniority level Associate

• Employment type
  
  Contract

• Job function
  
  Information Technology and Customer Service
• Industries Household Services

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