Service Desk Manager - SLA-Driven IT Operations
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-26
Listing for:
DMI (Digital Management, Inc.)
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, IT Project Manager
Job Description & How to Apply Below
DMI (Digital Management, Inc.) in Atlanta, Georgia, is looking for a Mid Service Desk Manager to oversee deskside support operations, manage service desk tickets, and ensure compliance with IT services standards. You will guide the team through various IT support logistics and implement new IT solutions while maintaining documentation for service improvements.
Ideal candidates should have a Bachelor’s degree in Information Technology and 2-4 years of service desk management experience. ITIL certification is preferred, and you must be a U.S. Citizen.
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