End User Support Analyst
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-26
Listing for:
F2Onsite
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Seeking a Level 2 End User Support Analyst to provide onsite technical support in Atlanta.
Key Responsibilities- Provide Level 2 desktop support for enterprise users, including troubleshooting hardware, software, and connectivity issues
- Deliver walk-up and ticket-based support using Service Now
- Support Windows 11 environments and Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive)
- Perform device imaging and provisioning using Azure Autopilot
- Manage hardware deployment, asset tracking, and inventory control
- Collaborate with onsite team members to maintain efficient support operations
- Provide occasional support to executive leadership (ELT) environments, as needed
- Independently manage and prioritize ticket queues while maintaining high service standards
- Minimum 3 years of enterprise desktop support experience
- Strong expertise with:
- Windows 11 support (majority of environment)
- Microsoft 365 / Office applications
- Endpoint provisioning and imaging tools (e.g., Azure Autopilot)
- Experience supporting enterprise collaboration tools (Outlook, Teams, SharePoint, One Drive)
- Proven ability to handle hardware deployments and lifecycle management
- Experience with Service Now or similar ITSM platforms
- Basic knowledge of macOS environments
- Exposure to enterprise security tools (e.g., Crowd Strike)
- Prior experience in corporate or enterprise-level IT environments
- Comfort working in environments with executive-level visibility
- Strong professional demeanor, with the ability to interact effectively with senior leadership
- High emotional intelligence and strong interpersonal communication skills
- Ability to work independently and reliably, demonstrating ownership of assigned tasks
- Calm and composed under pressure in a high-visibility headquarters environment
- Location:
Onsite - Atlanta - Schedule:
5 days per week onsite - Team Structure:
Small support team environment with an onsite full-time partner - Support Model:
Combination of ticket-based and walk-up user support
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2
OnSite supports and adheres to all state laws regarding background checks.
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