DC Support Technician - shift

At DICK’S Sporting Goods, we believe in how positively sports can change lives. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

• Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.
• Provide technical support for printing, scanning, and general systems, and hardware inquiries.
• Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.
• Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.
• Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.
• Windows Software (Microsoft Excel, Word, etc.).

• Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.
• Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.
• Assist teammates with password resets for RF and desktop applications as needed.
• Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC.
• Help Desk Experience/Troubleshooting Experience.

• Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.
• Learn and manage the patching of Microsoft Servers in the DC.
• Provide coverage for the System Admin during their absence or when working on external projects.
• WMS Experience/Jira or Service Now Experience.

• Troubleshoot user problems with Warehouse systems and elevate to IT WM support team if necessary.
• Assist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work.
• Collaborate with other support teams, such as Maintenance, during potential building outages.
• Coordinate with vendors for building support as needed.
• Assist with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows.

• Participate in Individual Development Plans to identify growth opportunities vertically and horizontally.

• Associate's Degree in Technical
  - Computers.
• 1-year experience.
• Distribution Center experience, Warehouse management systems experience.
• Cisco networking helpful, but not required.
• Knowledge of Intelli Track Asset Management System helpful, not required.
• Knowledge/Experience with Jira Ticketing Portal helpful, not required.
• Knowledge of Apple Products – iPhones & iPads.