More jobs:
Jr. Service Desk Analyst, Technician
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-26
Listing for:
DMI (Digital Management, Inc.)
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Jr. Service Desk Analyst, Technician
Job :
Category:
Helpdesk
Location:
US-GA-Atlanta
DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us.
Duties and Responsibilities- Assist CDC personnel with Level 1 IT support requests through Service Now, email, phone, and chat channels.
- Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
- Document customer interactions, resolutions, and escalations accurately in Service Now.
- Support remote troubleshooting efforts using approved remote access tools.
- Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
- Maintain professional communication standards and provide courteous support to all users.
- High School Diploma
- 2+ Years of Experience in Deskside Support
- ITIL Preferred
Minimum Citizenship Status
Required:
Must be a U.S. Citizen
Physical Requirements: No Physical requirement needed for this position.
Location: Atlanta, Georgia
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. citizenship may be required for some positions.
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