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Jr. Service Desk Analyst, Technician

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: DMI (Digital Management, Inc.)
Full Time position
Listed on 2026-06-26
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 40000 - 55000 USD Yearly USD 40000.00 55000.00 YEAR
Job Description & How to Apply Below

Jr. Service Desk Analyst, Technician

Job :

Category:
Helpdesk

Location:

US-GA-Atlanta

About the Opportunity

DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us.

Duties and Responsibilities
  • Assist CDC personnel with Level 1 IT support requests through Service Now, email, phone, and chat channels.
  • Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
  • Document customer interactions, resolutions, and escalations accurately in Service Now.
  • Support remote troubleshooting efforts using approved remote access tools.
  • Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
  • Maintain professional communication standards and provide courteous support to all users.
Qualifications
  • High School Diploma
  • 2+ Years of Experience in Deskside Support
Required and Desired Skills / Certifications
  • ITIL Preferred

Minimum Citizenship Status

Required:

Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. citizenship may be required for some positions.

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