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Operational Support Engineer; L2
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-26
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
SRE/Site Reliability, AWS, Unix/Linux, IT Infrastructure
Job Description & How to Apply Below
Looking for a hands‑on L2 Support Engineer to manage 24/7 production operations for live video streaming and OTT platforms. This role focuses on incident ownership, real‑time troubleshooting, and production stability across streaming, ads, CDN, and player systems.
Key Responsibilities- Own and resolve L2 production incidents (Live, VOD, Ads, DRM, WebRTC)
- Perform live troubleshooting & production fixes (configs, CDN, mitigation)
- Lead/support incident bridges & customer communication
- Work with Kubernetes, Terraform, Helm, CI/CD pipelines
- Monitor systems using Grafana, Prometheus, ELK/Kibana
- Support high‑scale live streaming events
- Participate in 24/7 on‑call rotation
- Drive RCA, automation, and operational improvements
- 5+ years in Production Support / L2 / SRE / Operations
- Experience with video streaming / OTT platforms
- Knowledge of HLS, DASH, WebRTC, DRM, CDN
- Strong troubleshooting in distributed systems & cloud environments
- Hands‑on with:
- Kubernetes (K8s)
- Terraform / IaC
- Monitoring tools (Grafana, Prometheus, ELK)
- AI/automation in operations
- Live event streaming experience
- Scripting (Python/Bash)
- L2 Support
- Video Streaming
- OTT
- HLS
- DASH
- WebRTC
- CDN
- DRM
- Kubernetes
- Terraform
- Dev Ops
- Production Support
- Incident Management
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