Business Analyst - SAP

Business Systems Analyst

The Business Systems Analyst supports under Management Systems, NAOU’s Supply Chain Transformation Organization. As a System Troubleshooting specialist, the resource is responsible for diagnosing and resolving technical issues within our systems and ensuring seamless operations.

Key activities include:

• Support on project deployment of information systems to new 3P partners (SAP ECC P08, SAP S4, SAP Ariba and EDI)
• Identify and analyze system identified errors
• Issue triage and determining root cause of the problem
• Provide suggestions to implement troubleshooting strategies and collaborate with cross-functional teams to identify system vulnerabilities
• Monitor system performance and conduct regular sample testing to proactively identify potential issues yet to occur.

Function related activities/key responsibilities:

• Capacity:
  Collaborate with various NAOU, IT and Supply Chain groups (e.g. Contract Manufacturing, Innovation & Commercialization, Regional Operations, etc.) to support product capacity by deploying technology systems to new and existing copackers and 3P warehouse partners. Project Manage these initiatives through the Planning, Design, Development & Configuration, Testing, Training, Preparation, Go-live and Support phases.
• Business Continuity:
  Collaborate with various IT groups, Business groups, and 3P partners to ensure business continuity, including system availability, user capabilities, issue triage and resolution, and business process compliance.
• Improvements:
  Enable productivity increases through solution enhancements, waste reductions, business process standardization and improvements.
• Contour Program:
  Collaborate with Contour Program Teams to design, develop and deploy SAP S4/HANA and related tools to be used by the third-party copacker and warehouse network. Ensure business requirements are synthesized into clear strategies for new IT systems and business processes.