Senior FIS Analyst

Operations Support Specialist

Perform the tasks associated with operations support of their billing systems, customer setup, rate setup and maintenance functions in AS400, Salesforce CRM, SAP, 3PB (occasionally) and other proprietary operational systems. They will maintain relationships with Accounting, Finance, Business Development and Operations while performing these duties. Furthermore, they will ensure that all customer & rate information is accurate and up-to-date across all 19 billing systems.

Not only that, this candidate will support the optimization and integration of their financial systems and processes across all functions. Systems include WMS (JDA or Blue Yonder), 3PL, SAP, BPC, Salesforce, Road Sync, and Körber. They will also serve as the lead for any data conversion work when managing system configurations and diagnosing/correcting system faults from a user perspective. Work is project-based so they look to those who can drive issues to resolution.

This candidate will also be responsible for the billing systems and will be training alongside office managers, general managers and process managers on the process of billing the company’s overall customer base. Overtime, they will then be expected to train the operations team on all of the different nomenclature of their many billing systems and components.

• Take full ownership for carrying out assigned strategic projects from the FIS Director. Through each project, be expected to support all billing systems and the internal workings of the systems.
• Act as power user of the 19 different billing systems, including proprietary systems.
• Serve as the lead on system projects driven by other functions across the organization (IT, Engineering, Business Development, M&A). Will require summarizing status updates from multiple Finance groups for project leadership (Accounts Payable/Receivable, General Ledger Accounting, Fixed Assets, Treasury...).
• Leverage systems knowledge and relationship networks to ensure all impacted parties are made aware and are properly included in testing throughout the project and before go-live.
• Provide weekly updates to the Director on all assigned projects.
• Work with a sense of urgency and a commitment to continuous improvement so that after your 6 month ramp up you will then conduct ongoing SOP training for the tools.
• Drive a billing excellence culture, including the development and support of a site self-audit program.
• Provide onsite and remote support for system changes.
• Diagnose complicated billing issues and work cross-functionally (TSG, Operations, Finance) to correct and improve processes going forward.
• Understand the relationships between financial systems and business processes and partners cross functionally to facilitate process automation, system optimization, and overall continuous improvement.
• Identify new uses of existing data to streamline and improve current business processes
• Train corporate and operations functions on integrated systems to drive data based decision making.
• Maintain relationships and communication with internal customers to facilitate completion of milestones in cross functional projects.
• Respond swiftly to issues and report to management at extreme times if necessary.

• 5 years of business experience with a technical or systems troubleshooting background.
• Bachelor’s Degree in business, information systems, or equivalent experience. MBA preferred.
• Strong critical thinking and troubleshooting skills.
• Ability to perform abstract problem solving.
• End user experience across multiple systems is beneficial (ex. SAP, Salesforce, WMS (Blue Yonder or JDA), AS400, Roadsync or Körber)
• Project Management experience is a plus
• Strong organizational skills and ability to multi-task required.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work in a matrix managed environment; experience with balancing requests from multiple managers.
• Demonstrates an uncompromising level of integrity and code of ethics and maintains a high degree of confidentiality.
• Can develop a strong, sustainable working relationship with internal teams.

• Will require some travel but not until after extensive 6 month training has been completed.