Senior Technical Business Analyst and Report Developer

Senior Technical Business Analyst

Seeking a Senior Technical Business Analyst to lead complex initiatives that bridge business needs and technical solutions. This role requires strong experience with enterprise systems, particularly Service Now Nuvolo, along with a solid understanding of asset management, maintenance management, and supply chain operations. Experience supporting or working within the Department of Veterans Affairs environment is highly preferred.

• Partner with stakeholders to gather, analyze, and document business and technical requirements.
• Translate business needs into functional and technical specifications for development teams.
• Lead process improvement initiatives across asset management, maintenance management, and supply chain systems.
• Facilitate workshops, stakeholder interviews, and requirements validation sessions.
• Collaborate with cross-functional teams including IT, operations, and vendors.
• Partner closely with product development teams to refine requirements, support solution design, and align deliverables with business objectives.
• Work with application testing teams to validate requirements, review test cases, and support defect triage and resolution.
• Ensure compliance with applicable VA standards, policies, and regulatory requirements.
• Support system integration and implementation efforts across enterprise platforms.
• Develop test plans, coordinate user acceptance testing, and support successful solution implementation.
• Provide ongoing support, documentation, and end-user training.

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent practical experience.
• 5+ years of experience as a Technical Business Analyst or in a similar role.
• Hands-on experience with the Service Now Nuvolo application.
• Strong knowledge of asset management and/or maintenance management systems.
• Experience working with supply chain systems and processes.
• Familiarity with Department of Veterans Affairs systems, processes, or projects.
• Experience working within Agile SAFe environments.
• Ability to obtain and maintain a Public Trust clearance.
• Strong analytical, problem-solving, and communication skills.
• Experience with system integrations and data analysis.

• Experience in healthcare or government environments.
• Knowledge of ITIL or similar frameworks.
• Experience with Agile or hybrid project methodologies.
• Lean Six Sigma or other process improvement certification preferred.
• Agile SAFe certification preferred.
• Experience using Jira for backlog management, tracking, and reporting.
• Technical background with APIs, data mapping, or system architecture.

• Stakeholder engagement and communication
• Requirements elicitation and documentation
• Process optimization
• Technical acumen and systems thinking
• Attention to detail and organizational skills