Director, IT Sales and CX

Your Job

Georgia-Pacific LLC is seeking a highly motivated, strategic, self‑driven, and experienced Director IT, Sales & CX to lead our CRM and sales enablement solutions in support of the Consumer Products business. The role is expected to provide strategic leadership and technology partnership to enable value through the delivery of key solutions and direct ownership of support of current and future technology solutions.

As the IT Director, you will collaborate closely with business and IT partners to identify strategies and priorities where IT can be an enabler in aiding the business in achieving the value of their bets through seamless end‑to‑end sales and service processes powered by innovative IT solutions. The ideal candidate brings proven IT leadership experience with a strong track record of delivering value‑driven solutions, building trusted relationships with business stakeholders, and effectively leading a global team of Salesforce and our B2B customer portal professionals.

Success in this role requires both strategic vision and hands‑on leadership to ensure operational excellence.

As a key member of the Consumer Products IT team, you will build strong partnerships with business stakeholders, close solution gaps, identify opportunities, and lead collaborative efforts to influence, design and implement improvements across people, process, data and technology solutions. These solutions will enhance and optimize business systems while advancing GP’s strategic objectives and overall business performance.

Location:

This is a hybrid role based out of our GP Headquarters in Atlanta, GA. It requires at least 3 days in office per week.

This role is not open to VISA Sponsorship or potential VISA Transfer now or in the future. If you are currently a VISA holder including EAD, this role is not open to support.

• Develop Talent & Advance Application of Principle-Based Management (PBM)
  • Advance application of PBM across the organization
  • Develop & coach talent to maximize contributions with a focus on building a high performing team
  • Foster a culture of continuous improvement, innovation, and customer centricity
  • Leverage global talent delivery model most effectively to maximize value
• Partnership & Leadership:
  Be the primary technology leader and partner for the CPG sales and service CPG business teams to optimize and accelerate value for CPG
  • Develop effective relationships to become a trusted, reliable, and influential partner and advisor to the business
  • Establish clear alignment of priorities to enable business outcomes with ownership and accountability for technology driven value enablement
  • Simplify engagement and advancement of value across other IT teams/capabilities for CPG sales and service priorities/needs
• Solution Delivery & Sustain:
  Delivery and sustaining with effective process and discipline to enable new value and maintain/preserve ongoing value to run the business through ownership and accountability of core sales and service technology solutions
  • Enable execution delivery excellence through direct oversight of all CX/Salesforce/B2B portal and related/integrated technology delivery – partnering closely with the product manager, co‑de‑velop the product roadmap and execute effective process capability, agile delivery practices and discipline in delivery of prioritized new solutions or improvements that enable value with speed and adoption towards value realization
  • Direct oversight and operational management and discipline on sustaining all CX/Salesforce/B2B portal and related/integrated technology solutions including working with teams managing the upstream processes & integrated systems like SAP for CPG – develop and maintain effective capabilities to sustain deployed solutions that can help maximize value for the business and prevent/respond with speed when issues occur
  • Drive high efficiency and optimize cost (TCO) to manage, deliver and sustain solutions with relevant metrics that can be leveraged to continuously improve teams capability, while building increased knowledge, improved application management standards/practices and governance
  • Innovate/explore effective and emerging…