Senior Business Systems Analyst

Senior Business Systems Analyst Remote

Role Overview The Senior Business Systems Analyst plays a critical customer‐facing role focused on enabling successful transitions from Legacy MFT Platform to A New Modern MFT Platform, next‐generation enterprise configuration and file‐transfer platform. This role acts as a trusted advisor to customers and internal stakeholders by translating legacy configurations into A New Modern MFT Platform‐ready designs that achieve equivalent business outcomes.

Role is focused on requirements, configuration, validation, and documentation rather than software development.

Required Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 8–10 years of experience in business systems analysis, platform implementations, customer onboarding, integrations, or configuration‐heavy environments
• Demonstrated experience supporting file‐transfer or integration platforms
• Proven ability to work directly with customers in complex, enterprise environments
• Experience supporting system migrations or large‐scale customer transitions (preferred)
• Strong organizational skills with the ability to manage multiple parallel efforts and drive work to completion
• Excellent written and verbal communication skills in customer‐facing contexts

Required AI

Skills:

• All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to:
• Consistent Use:
  Maintain a minimum of 90% weekly usage of AI tools such as Git Hub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
• Applied Productivity:
  Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
• Continuous Learning:
  Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.
• Experience or exposure to AI-driven data analytics to support insights, validation, and decision-making
• Understanding of system integrations and end-to-end workflows, including how managed file transfers interact with upstream and downstream applications
• Advanced requirements elicitation, analysis, and documentation
• Strong understanding of managed file‐transfer concepts (e.g., SFTP/FTPS, authentication, routing, scheduling, monitoring, retries, error handling)
• Ability to analyze legacy system configurations and translate them into future‐state designs
• Experience creating configuration mappings, intake templates, checklists, runbooks, and customer‐facing documentation
• Strong customer‐facing communication skills with the ability to explain technical concepts in non‐technical terms
• Analytical problem‐solving skills with attention to detail and data accuracy
• Ability to manage ambiguity and drive clarity across cross‐functional teams
• Collaborative approach with the ability to influence without direct authority
• SQL or scripting skills for validation or troubleshooting (preferred)

Delivery Leadership & Execution:

• Lead the end to end delivery of complex technology projects and programs spanning multiple platforms and teams.
• Develop and manage integrated delivery plans, including milestones, dependencies, timelines, and success metrics.
• Select and tailor delivery methodologies (Agile, Scrum, Waterfall, Hybrid) based on initiative needs.
• Proactively identify risks, dependencies, and constraints; implement mitigation strategies to protect outcomes.
• Drive resolution of complex delivery challenges, serving as an escalation point when needed.

Risk, Issue, and Decision Management:

• Anticipate delivery risks using experience, data, and pattern recognition rather than reacting after impact.
• Assess probability, severity, and business impact of risks and issues.
• Own mitigation plans and align cross functional teams to execute them.
• Escalate with clear options, trade offs, and recommendations to support timely decisions.

Stakeholder Engagement & Communication:

• Act as a primary delivery partner to business, product, engineering, and leadership stakeholders.
• Translate complex technical and delivery concepts into…