RSA Archer production support ___ Atlanta, GA; Onsite ___

RSA Archer With Production Support

Position: RSA Archer with production support

Location:

Atlanta, GA – Onsite from day 1

6-12+ Months Contract – W2 / C2C

• 8+ years of IT experience, with at least 4-5 years in RSA Archer platform administration
• Hands-on with production support and monitoring
• Experience in break-fix, maintenance, change management
• Knowledge of basic SQL/database querying
• Exposure to integration of Archer with other systems
• SA Archer:
  Deep hands-on experience in admin, integration, and support
• Production Support:
  Experience in monitoring, incident handling, break-fix
• Change & Release Management:
  Familiar with release cycles, validations, minor enhancements
• Risk & Compliance:
  Risk identification, incident response, compliance reporting
• SQL/DB:
  Basic understanding of SQL and database concepts
• Infrastructure Knowledge:
  Familiar with app infra setup, alert configs
• Communication & Coordination:
  Must be able to liaise with engineering, OEM, and business stakeholders

• Responsible for day-to-day technical administration of the RSA Archer platform.
• Lead the administration of items such as user accounts, data feeds, workflow & reports access etc.
• Provide and maintain application availability; ensure the application is active and operating as defined in any service level agreements; monitor application in production environment, including periodically monitoring servers, application etc.
• Should be able to identify and evaluate potential risks to the organization, considering both internal and external factors.
• Should be responsible for incident response; developing processes to detect, respond to, and recover from incidents and breaches.
• Regularly assessing and reporting on risk management activities, performance indicators and compliance status
• Involvement in Change Management activities for application break fix, minor enhancements, perfective maintenance changes, monitoring needs, validations for releases etc.
• Supporting change management in accordance with Client’s standard change management policies/practices.
• Perform recovery of services based upon defined processes and ad-hoc troubleshooting.
• Resolving incidents and providing break-fix support.
• Proactively remediating potential performance issues leveraging client Incident Management Process Coordinate with the OEM and Engineering teams for resolving incidents that are part of the warranty.
• Perform work related to: (i) corrective maintenance, (ii) perfective maintenance, (iii) minor enhancements, (iv) technical maintenance enhancements and (v) application support requests
• Experience in handling the Production support activities of RSA Archer
• Integration of RSA Archer with 3rd part tools/applications/platform
• Monitor PROD environment, servers and ensure the application is up, verify the system performance
• Should have knowledge on release management process
• Basic understanding on Application infrastructure set up, alert set up.