I.t. Vendor Relationship Manager

Unclassified Position

Current vacancy is in the Information Technology Department. Non-negotiable salary: $80,000.00.

Minimum qualifications:

Bachelor's degree in business, information technology, information systems, computer science or a related field required; supplemented by three years of experience in strategic partnerships management or IT contract management or related field, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Specific license or certification required:
None. Specific knowledge, skills, or abilities:
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position. Examination:
The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

Veterans' preference:
Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans' preference provides for hiring preference on initial appointment only.

Purpose of Classification:
The purpose of this classification is to manage the relationship with Fulton County's existing suppliers/partners on a day to day basis and work with new vendors to ensure services align with department requirements, IT policies and standards, and deliver the best value for the organization.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Builds and manages relationships with vendors that supply products and services to the organization; develops and maintains a decision based, quality-driven preferred vendor list that is reviewed periodically and communicated with all departments;

assists in setting selection criteria and potential suppliers evaluation; raises service improvements with the vendor when needed, and manages issue and disputes to resolution; must work with vendor to create cost effective ways to insure coverage and protection of County software/hardware assets. Acts as the primary point of commercial contact for vendors/suppliers with regards to contract negotiations, contract payments, service delivery, and contract renewals;

works with Department Relations Assistant CIOs and department stakeholders to support negotiations of new or renewed contracts as appropriate; participates in supplier/partner selection and manages and negotiates the issue and renewal of all technology contracts; works with department stakeholders to define Service Level and Operational Level Agreements in contracts with vendors; works with the Procurement team to review and ensure services and invoices are consistent with the terms of the contract;

works closely with the departments and IT Management Deputy CIO to define terms in new contracts that best align with department requirements and IT specifications; provides oversight during vendor audits where required and review audit results against existing contracts. Monitors and evaluates vendor performance and technology products and provide results to Purchasing and the user department; monitors system performance and review results with agency and vendor;

review vendor performance against defined SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and metrics with Department Relations Assistant CIOs and technical teams; works with Technology Innovation Manager to identify…