Learning Tech Admin

Job Title: Learning Tech Admin

Location: Atlanta, GA, United States

Duration: 3+ months with possibility of extension

The Learning Technology Administrator role focuses on the enterprise administration of learning technology products such as learning management systems (People Soft ELM, Sum Total and Skill Port), mobile learning platform (on Point Digital), virtual/web-based instructor‑led training tools (Web Ex or Adobe Connect), off‑the‑shelf content vendors, and other systems. Enterprise administration of tools includes configuration and operational support of the platform as well as support for training coordinators, instructors, and other key functional roles.

This position works closely with TMD Curriculum Development and Learning Strategy to upload, test, and deploy web‑based training in support of key training initiatives.

This role reports to the Manager, Learning Technology.

• Serve as the enterprise administrator for LMS and other learning technologies
• Collaborate with Curriculum Development, Learning Strategy, and content vendors on deployment processes to incorporate appropriate assets, upload output packages for web‑based training solutions, and test to ensure AICC/SCORM protocols function as needed in the LMS within agreed upon SLAs
• Analyze and manage the quality and integrity of the data held in learning technology products
• Partner with other TM&D team members to identify and rectify content or data issues in learning technology products
• Perform Tier 2 functional support for learning systems within agreed upon SLAs
• Act as an escalation point for complex support issues/questions from internal stakeholders and further elevate issues as appropriate
• Report and analyze key performance metrics for learning technology
• Advise or recommend appropriate learning solutions and logistic methodology as needed to support key learning initiatives

Requirements:

• 2 or more years of experience required in a related field (e.g. HR, Business, Information Technology, etc.)
• Strong knowledge of data analysis techniques for resolving missing/incomplete information or inconsistencies/anomalies in complex data
• Excellent written and verbal communication and interpersonal skills to work effectively with teams throughout the organization

Preferred:

• BS/BA degree in a related discipline strongly desired (e.g. HR, Business, Information Technology, etc.)
• Experience in the telecommunications industry desired
• Experience in enterprise management of Learning Management Systems (LMS), mobile learning platforms (OnPoint Digital), Web/Virtual Instructor‑Led Training (Web Ex, Adobe Connect), and other learning technology tools
• Proficiency with desktop applications and computing tools, reporting and query tools
• Demonstrated basic understanding of HTML and Java‑script related to web‑based training content and AICC/SCORM communication
• Broad knowledge of principles, practices, and procedures involving learning technology products
• Exceptional critical thinking skills with the ability to demonstrate enterprise‑wide thinking
• Experience with OnPoint Digital Mobile Learning Platform, People Soft Enterprise Learning Management and Sum Total
• Experience working in a virtual workplace environment for key stakeholders
• Experience with web‑based content tools such as Articulate, Captivate, Lectora, etc.