Mac Engineer

Mac Engineer

Position:
Mac Engineer

Duration:
Contract

Location:

Atlanta, GA

JD:

• Design and implement standard configurations for Mac devices in line with organizational policies and security standards.

• Deploy and manage Mac devices using tools like Jamf Pro and Apple Business Manager.

• Ensure seamless integration of new devices into the existing infrastructure.

• Package, deploy, and update software applications on Mac devices.

• Utilize software packaging tools and deployment scripts to streamline application distribution.

• Manage licenses and ensure compliance with software agreements.

• Maintain accurate records of all Mac devices, including hardware, software, and peripheral inventories.

• Track device lifecycle, from procurement through disposal, ensuring proper documentation and compliance.

• Implement and manage security measures to protect Mac devices, including antivirus, encryption, and endpoint protection tools.

• Conduct regular security assessments and vulnerability scans on Mac endpoints.

• Regularly deploy security patches and updates to Mac devices.

• Monitor patch compliance and generate reports to ensure all systems are up-to-date and secure.

• Implement and manage encryption solutions (File Vault) to ensure data protection.

• Develop and maintain data backup and recovery procedures for Mac devices.

• Provide Tier 2 and Tier 3 support for Mac-related hardware and software issues.

• Diagnose and resolve complex technical problems, escalating to vendors when necessary.

• Create and maintain detailed documentation for Mac configurations, procedures, and troubleshooting guides.

• Conduct training sessions and provide user support on Mac best practices and security.

• Develop and maintain automation scripts to streamline Mac device management tasks.

• Utilize languages such as Bash, Python, or Apple Script for scripting automation.

• Identify repetitive tasks and create automated solutions to enhance efficiency and accuracy.

• Implement and maintain automated workflows for software deployment, configuration management, and device monitoring.

• Collaborate with IT teams, security teams, and other stakeholders to ensure seamless Mac device integration.

• Provide technical expertise and guidance in cross-functional projects related to Mac devices.

• Lead or participate in projects related to Mac device deployment, upgrades, and migrations.

• Manage project timelines, resources, and deliverables to ensure successful completion.

• Stay updated with the latest trends, technologies, and best practices in Mac management.

• Solicit feedback from end-users and stakeholders to identify areas for improvement.

• Innovate and implement new solutions to improve the Mac user experience and operational efficiency.

Site Reliability Engineering (SRE) 4-6 Years of experience

Desired

Skills:

• 5+ years of experience in managing mac devices in a large scale environment.

• Proven experience in managing and supporting Mac devices in an enterprise environment.

• Proficiency with Mac management tools such as Jamf Pro and Apple Business Manager.

• Strong understanding of macOS operating system, configuration, and security.

• Experience with scripting languages such as Bash, Python, or Apple Script.

• Patching and Application packaging as per organization requirements for mac devices.

• Familiarity with configuration management databases (CMDB) and IT service management (ITSM) tools

• Experience with mobile device management (MDM) solutions

• Knowledge of network protocols and security practices.

• Experience with integration of Mac devices in a mixed OS environment (Windows/Linux).

• Excellent problem-solving, root cause analysis, and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Certification in Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) is preferred

Regards,

Pallavi Verma

Sr. Technical Recruiter | Syntricate Technologies Inc.