Client Partner

The Opportunity

We're seeking a seasoned Client Partner
, a quota-carrying portfolio leadership role to drive strategic growth across our portfolio of high-potential U.S. mid-market and enterprise accounts ($250M-$2B in revenue) in priority segments:
enterprise, healthcare innovators, large ISVs/SaaS, high-tech, and digital native businesses
. This is a high-impact role at the intersection of digital transformation, technology innovation, and business strategy—focused on organizations where technology drives competitive advantage and accelerated growth. You'll serve as a trusted advisor to senior executives, identifying critical inflection points—such as leadership shifts, new product initiatives, and investment events—and translating them into transformative solutions across AI Enablement, AI Native Development Frameworks, Data Fabric Strategies, Cloud Modernization, Intelligent Automation, Workflow Modernization, Software Product Engineering, QA/Testing, and Digital Transformation Services.

Your mandate: deepen relationships, expand wallet share, and deliver meaningful business outcomes that elevate KMS as a long-term strategic partner.

• Develop and Execute Account Strategies:
  Create, maintain, and drive comprehensive Account Development Plans grounded in a deep understanding of each client's business objectives, challenges, and growth opportunities
• Cultivate Executive Relationships:
  Build and expand trusted relationships with key stakeholders across all levels of the client organization, positioning KMS as a strategic partner and accelerating account growth through cross-sell, upsell, and renewal initiatives
• Executive Advisory / Trusted Advisor:
  Serve as a trusted advisor to executive stakeholders, helping shape roadmaps for AI enablement, AI-native application development, cloud transformation, data fabric adoption, intelligent automation, and enterprise modernization initiatives
• Lead Strategic Client Engagements:
  Facilitate and drive high-impact client touchpoints—including QBRs, innovation workshops, and governance meetings. Serving as strategic advisor to C-level and senior management around digital transformation, modernization, AI adoption, and operational efficiency
• Innovation & Transformation Workshops:
  Drive innovation workshops, value discovery sessions, and transformation roadmaps with clients. Identify opportunities for modernization, automation, AI enablement, and platform transformation
• Ecosystem & Partner
  
  Collaboration:
  
  Partner with hyperscalers and ecosystem partners (AWS, Azure, GCP, Snowflake, Databricks, Salesforce, etc.) to co-create transformational solutions
• Strategic Account Mining:
  Identify opportunities for AI adoption, workflow modernization, cloud transformation, intelligent automation, and data modernization initiatives that drive measurable business outcomes and operational efficiency
• Drive Opportunity Management:
  Lead opportunity and proposal processes by asking insightful questions, evaluating interest levels, identifying knowledge gaps, and conducting follow-ups to move deals forward with precision and care
• Deal Pursuit Leadership:
  Lead strategic pursuit efforts for complex services engagements and transformational programs. Coordinate internal solution teams, delivery leadership, and executive stakeholders during proposal development and deal shaping
• Collaborate Cross-Functionally for Success:
  Act as a central connector between client stakeholders, internal teams, and partner organizations—driving seamless collaboration, ensuring alignment with customer goals, and maximizing impact from service delivery
• Champion Client Satisfaction and NPS:
  Proactively manage client health and satisfaction, contribute to the Net Promoter Score (NPS) process, and take ownership of actionable feedback to elevate client experience and loyalty
• Delivery Governance:
  Partner with delivery and engineering leaders to ensure successful execution, operational excellence, and customer satisfaction across engagements. Proactively mitigate delivery, commercial, and customer relationship risks
• Maintain CRM and Data Integrity:
  Ensure accurate, timely CRM data to support account visibility,…