IT Field Technician Job Atlanta area,Georgia USA,IT/Tech

Job Title:

IT Field Technician

Location:

Varies - East Atlanta, Cobb, Gwinnett, Georgia

Reports To:

VP, Information of Technology

FLSA Status:
Non-Exempt

Salary: $31.87 - $35.93 per hour

The IT Field Technician is responsible for performing on-site technical work across all Planned Parenthood Southeast (PPSE) sites. This position ensures that all desktop support activities, including site visits and remote support, are performed efficiently and in alignment with organizational needs. The role will manage and complete equipment installations, end user and network systems hardware installation and setups, and coordinate light engineering activities including cabling installations, knowledge of electrical and phone cabling required.

The role will work closely with staff to resolve support issues and ensure the smooth operation of all end user systems. Additionally, the IT Field Technician will work closely with PPSE’s Managed Services Provider to support other technical needs as necessary.

QUALIFICATION REQUIREMENTS

Exceptional verbal and written communication skills, with the ability to explain technical issues to non-technical users.

Ability to work independently and as a team member.

Strong Customer Service skills.

Excellent problem-solving skills and ability to troubleshoot complex desktop and end user issues.

Strong organizational skills and the ability to manage multiple projects and support tasks simultaneously.

Self-motivated, with the ability to work with little direct supervision.

Excellent written and verbal communication skills.

Accuracy and attention to detail essential.

Professional appearance and attitude.

Effective time and priority management skills.

Ability to multi-task and handle changing priorities.

Ability to effectively handle stress and difficult customer interaction situations.

Availability to work flexible hours, including weekends and overnight as required.

Ability and willingness to travel to all agency locations.

Reliable means of transportation for onsite and off-site work.

If using a personal vehicle to drive for work purposes, a valid driver license and current auto insurance in compliance with the minimum requirements of GA vehicle code are required.

EDUCATION AND/OR EXPERIENCE

Associate degree or relevant certification and equivalent experiences required. Bachelor’s degree preferred.

5+ years of general IT experience and two (2) years of systems and network experience.

Strong experience in deploying, managing, and troubleshooting desktop hardware, operating systems, and applications required.

Familiarity with endpoint security tools and best practices, including antivirus software, DLP, and patch management solutions.

Intermediate experience in TCP/IP networking, switching, routing, VoIP, and firewalls.

Knowledge of system monitoring tools and commands to ensure quick resolution to issues.

Understanding security information implications of technology solutions and undertaking proactive measures to ensure compliance with the Information Security policies and processes.

Technical certifications strongly preferred.

Experience working in a healthcare or similar highly regulated environment is preferred.

ESSENTIAL RESPONSIBILITIES

Coordinate and perform site visits for all end user device support and troubleshooting at all PPSE sites.

Triage and manage support tickets, ensuring timely and efficient resolution of issues.

Assists with escalated support requests for end user support for desktops, laptops, printers, peripherals, and mobile devices for the organization.

Manage Mobile Device Management (MDM), Endpoint Protection, Windows and application patching for all end user devices.

Ensure adherence to SLAs and performance metrics specific to Desktop Technician’s area of responsibility.

Support IT project work, balancing support responsibilities with infrastructure-related project initiatives.

Develop and maintain documentation for desktop configurations, processes, and troubleshooting.

Ensure compliance with industry and security standards for desktop management, including endpoint security and regular patching.

Collaborate with external and internal teams for onsite technology implementations, including…