TEMP Technical IT Support; Acad & Rsch Comp Serv

Job Summary

Provide support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications, hardware, and networks. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with unit management, faculty, and staff. This position typically will advise and counsel users and other support personnel. This position will supervise: NA.

• Install, maintain and upgrade workstation and peripheral hardware and software.
• Analyze and resolve workstation, application, and server related problems.
• Update desktop software/applications; maintain documentation on installed applications.
• Provide users with assistance in working in specific applications.
• Participate in development of standard operating procedures.
• Perform other duties as assigned.

• Associate's Degree, Technical Diploma or equivalent combination of education and experience.
• Up to two years of job related experience.

This job requires knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

• Standard

This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel. This position does not require security clearance.

Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.