Network Engineer, Advanced Networking

Red Helm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At Red Helm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

We are seeking a Network Engineer to join our Advanced Networking Team to serve as an expert escalation point for client network environments, delivering high quality, professional, and customer-focused networking assistance across multiple channels. This role is responsible for advanced networking configurations and issue resolutions within a variety of MSP client environments, and plays a critical part in building and maintaining client networking infrastructure.

The ideal candidate brings advanced networking knowledge and technical skills, excellent stakeholder communication skills, and a customer-first mindset.

• Troubleshoot and resolve network-related issues involving firewalls, switches, wireless access points, VLANs, routing, VPNs, and general connectivity.
• Support and maintain firewall environments, including rule changes, VPN configuration, firmware updates, and security reviews.
• Configure and support managed switches, including VLANs, trunking, port assignments, PoE, and firmware maintenance.
• Support wireless networks, including SSID configuration, access point updates, coverage reviews, and performance troubleshooting.
• Monitor client networks and respond to alerts related to device availability, performance, and connectivity.
• Assist with network project work, including firewall replacements, switch upgrades, wireless deployments, and network refresh initiatives.
• Perform network assessments to identify end-of-life, end-of-support, unsupported, or misconfigured network equipment.
• Create and maintain accurate network documentation, including topology diagrams, device inventories, IP addressing, VLANs, and configuration notes.
• Coordinate with vendors for support cases, RMAs, licensing, and troubleshooting when needed.
• Follow established change management, documentation, and security processes.
• Work escalated network tickets from the service desk, NOC, or client-facing teams.

• Experience working in an MSP or multi-client environment.
• Experience with network monitoring tools such as Auvik, Meraki Dashboard, Sonic Wall NSM, or similar platforms.
• Experience supporting vendors such as Sonic Wall, Meraki, Cisco, Ubiquiti, Fortinet, Palo Alto, Extreme, or similar platforms.
• Experience performing firewall reviews, switch audits, wireless assessments, and firmware upgrade planning.
• Certifications such as Network+, CCNA, Meraki ECMS, Sonic Wall SNSA, Fortinet NSE, or other network-focused certifications preferred.
• Experience assisting with network documentation standards, topology diagrams, and client environment reviews.

• Strong communication skills with both technical and non-technical audiences.
• Ability to clearly explain network issues, risks, and recommendations.
• Strong attention to detail when documenting configurations, changes, and troubleshooting steps.
• Ability to work independently while also collaborating with service teams, project teams, vendors, and clients.
• Strong problem-solving skills and the ability to troubleshoot issues from start to finish.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a professional and helpful approach.
• Willingness to follow standards, processes, and change management requirements.

• Firewalls: rule management, NAT, VPNs, firmware…