Jr. Deskside Support Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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DMI, LLC is seeking a Jr. Deskside Support Specialist to join us.

• Assist in providing Level 2 IT support for routine and emergency operations, addressing hardware and software issues for desktops, laptops, and peripherals.
• Document incidents, troubleshooting steps, and resolutions in Service Now, escalating unresolved issues to senior team members.
• Support equipment maintenance, including installations, upgrades, and relocations, adhering to CDC IT and property management policies.
• Contribute to emergency preparedness efforts, participating in drills and on-call rotations to provide IT support during critical events.
• Assist in maintaining IT asset inventory, ensuring proper documentation and accountability for CDC resources.

• High School Diploma
• 4-6 Years of Experience in Deskside Support

• ITIL Preferred

Must be a U.S. Citizen

No Physical requirement needed for this position.

Atlanta, Georgia

DMI Is a Diverse, Prosperous, And Rewarding Place To Work. Our Culture Is Shaped By Five Core Values That Guide How We Work, Grow, And Succeed Together

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.