Director, Product Management - Operations

Director, Product Management
- Operations

As Flock grows, the complexity of our Operations workflows grows with it. We are hiring a Director, Product Management
- Operations to provide focused leadership across Implementation, Delivery, Customer, and Supportability product lanes and to serve as a trusted product counterpart to senior Operations leadership.

This role is responsible for driving a cohesive end-to-end Operations product vision, strengthening cross-functional decision making, and increasing operational leverage through better workflow design, automation, and practical AI adoption. You will lead a team of Product Managers, guide portfolio-level tradeoffs, and partner closely with Engineering, AI/Data Science, and Applications teams to turn business priorities into measurable outcomes.

This role reports to the VP, Product Platform.

• 8+ years of Product Management experience, including direct management of Product Managers.
• Strong track record owning internal tools, operational systems, or technical platform products.
• Demonstrated success redesigning workflows or automating processes to improve scale, efficiency, or quality.
• Executive stakeholder management skills with the ability to influence and build trust with senior cross-functional partners.
• Strong product judgment and decision-making ability in ambiguous, high-dependency environments.
• Comfort engaging in architecture-level conversations, system/data flow reasoning, and technical tradeoff discussions.
• Ability to grow high-performing PM teams while staying close to product details and execution.
• Experience translating operational priorities into clear roadmap decisions in partnership with Engineering.
• Ability to lead product partnership with AI/Data Science and Applications teams at a strategic level.
• Practical fluency with modern AI and automation approaches, including judgment on when AI is the right solution versus simpler product or process changes.

Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock.

• Build trusted working relationships with senior stakeholders across Operations and adjacent partner teams.
• Establish a clear operating cadence for updates, decisions, and cross-functional alignment.
• Complete a structured read-in across Implementation, Delivery, Customer, and Supportability product lanes.
• Assess the current permitting workflow end-to-end, including systems, handoffs, and major friction points.
• Define a high-level product engagement model with AI/Data Science and Applications teams so intake and prioritization are clear.

• Align key stakeholders on permitting pilot strategy, architecture direction, and execution milestones.
• Convert first-month workflow findings into a clear plan with scope, owners, dependencies, and success criteria.
• Implement a streamlined cross-functional operating rhythm that improves planning quality and communication consistency.
• Lead integrated planning across Implementation, Delivery, Customer, and Supportability with explicit priorities and tradeoffs.
• Ensure Engineering, Product, and Operations teams are aligned on near-term goals and decision ownership.

• Deliver a meaningful permitting automation milestone, including an end-to-end pilot in at least one jurisdiction.
• Establish a repeatable rollout path to expand permitting automation to additional jurisdictions.
• Operate as the primary product counterpart for Operations leadership with strong, predictable communication and decision support.
• Solidify the Product + AI/Data Science + Applications partnership model for sustained execution.
• Publish a forward roadmap of additional operational leverage opportunities across automation, AI, and…