Jr. Service Desk Analyst, Technician

Junior Service Desk Analyst, Technician

DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us.

Duties and Responsibilities:

• Assist CDC personnel with Level 1 IT support requests through Service Now, email, phone, and chat channels.
• Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
• Document customer interactions, resolutions, and escalations accurately in Service Now.
• Support remote troubleshooting efforts using approved remote access tools.
• Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
• Maintain professional communication standards and provide courteous support to all users.

Qualifications:

• High School Diploma
• 2+ Years of Experience in Deskside Support

Required and Desired Skills/Certifications:

• ITIL Preferred

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

Working at DMI:

• Do What's Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren't just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

************** No Agencies Please *************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.