L3 Systems Lead

Job Title

Technical Leadership & Oversight

Serve as the technical SME for compute, storage, virtualization, and operating systems across both Windows and Linux environments. Lead and mentor the systems support team responsible for 24x7 operations. Provide hands-on support and escalation for complex infrastructure incidents and requests. Drive continuous improvement in system performance, resiliency, and manageability.

Compute, Virtualization & Storage

Architect, manage, and support VMware and Hyper-V environments. Administer and optimize enterprise storage platforms and protocols (SAN, NAS, iSCSI, etc.). Manage and monitor capacity, performance, and reliability of virtual and physical server environments.

Security, Patching & Compliance

Analyze vulnerability scan results, prioritize remediation efforts, and coordinate patch deployment timelines. Partner with security, infrastructure, and application teams to ensure timely resolution of Windows-related vulnerabilities. Develop remediation plans and standard operating procedures to improve patch hygiene and compliance. Troubleshoot complex Windows patching and configuration issues in enterprise environments. Generate and present vulnerability status reports to IT leadership and stakeholders. Support continuous improvement and automation initiatives in vulnerability management.

Lead vulnerability remediation and patch management across all systems. Manage access controls and system hardening in alignment with organizational security policies. Coordinate with security teams to ensure compliance with regulatory and industry standards.

Backup & Disaster Recovery

Coordinate and manage backup and recovery operations using solutions like Comm Vault or Rubrik. Lead the planning and execution of disaster recovery (DR) strategies and tests to ensure business continuity.

Monitoring & Optimization

Own system performance monitoring and optimization across the server and storage estate. Leverage monitoring tools to proactively identify, troubleshoot, and resolve system issues.

Automation & Integration

Oversee system integration and automation efforts using Power Shell, Python, Ansible, and Java. Drive the adoption of infrastructure-as-code and repeatable processes to improve efficiency and reduce risk.

Cross-Functional Collaboration

Collaborate closely with application, network, security, and cloud teams to ensure seamless infrastructure support. Serve as the liaison for system-related requirements and coordinate with vendors and partners.

Required Qualifications

10+ years of hands-on experience in systems engineering and administration. Proven leadership experience in managing or mentoring a technical operations or infrastructure team. Deep expertise in Windows and Linux operating systems, virtualization (VMware, Hyper-V), and enterprise storage systems. Strong experience in vulnerability management, patching strategies, and compliance standards. Fluent in the English language (written and verbal) with excellent communication skills. Proven experience managing and optimizing backup (Comm Vault or Rubrik) and disaster recovery environments.

Expertise in monitoring, scripting, and automation tools (Power Shell, Python, Ansible, Java). Strong understanding of enterprise IT operations, including change, incident, and configuration management processes (ITIL preferred).

Preferred Qualifications

Relevant certifications (e.g., VMware VCP, Microsoft MCSE, Red Hat, CompTIA Security+, or equivalent). Experience in hybrid or multi-cloud environments (Azure, AWS, GCP). ITIL Foundation or higher certification. Experience with configuration management tools and infrastructure-as-code practices.

Generic Managerial Skills, If any

Strong analytical and troubleshooting skills. Results-oriented with attention to detail. Ability to prioritize and manage multiple concurrent initiatives. Leadership and team-building capabilities.