Remedy Developer

Job Title

Must Have Technical/Functional Skills

• Proficient in BMC Remedy Developer Studio-deep understanding of Remedy’s development tools & capabilities, including form design, workflow creation & scripting
• Solid grasp of IT service management best practices & processes
• Familiarity with scripting languages like ARERR, ARIS
• Good understanding of Java for integrations
• Knowledge of database concepts (SQL), querying techniques to manage data within Remedy
• Knowledge of Webservices
• Knowledge of Version control (Git)

Roles & Responsibilities

• Design, develop, and customize Remedy applications including workflows, forms, active links, and filters based on business needs.
• Create and manage complex workflows within the Remedy system to automate processes and streamline service delivery
• Manage Remedy data including attributes, classes, and relationships within the CMDB (Configuration Management Database).
• Integrate Remedy with other enterprise applications using APIs and data interfaces
• Identify and resolve issues within the Remedy system, providing technical support to end-users.
• Collaborate with stakeholders to understand business requirements and translate them into Remedy solutions.
• Monitor and optimize Remedy application performance to ensure scalability and efficiency.
• Create and maintain clear documentation for Remedy applications and configurations.