Helpdesk System Analyst

Job Overview

Client: DOAS

Location:

200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334
Duration: 12 months (possibility of extension)
On site

Help Desk System Analyst – Play a critical role ensuring employees can work seamlessly across technical platforms. Provide direct support to end‑users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem‑solving skills, effective communication, and the ability to thrive in a dynamic environment.

Work with tools and systems including Active Directory, Microsoft Teams, Exchange Admin, and opportunities to expand expertise in OKTA, Crowdstrike, AWS, and SharePoint. Responsibilities include in‑person support at the office and remote support for home users.

• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands‑on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like Power Shell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and Crowdstrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end‑users via phone, email, and face‑to‑face interactions.
• Collaborate with IT teams to ensure smooth operation of company‑wide systems.

• 3+ years of experience in a technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.
• Certifications such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, or similar highly desirable.
• Excellent communication and interpersonal skills to interact with users of varying technical expertise.
• Strong organizational skills and attention to detail in documenting issues and resolutions.

Candidate must be local to Atlanta and be able to come to the office every day.