Servicenow Developer

Service Now Application Developer

As a Service Now Senior Application Developer you will be focusing on developments related to the Service Now platform. You will collaborate with Business Analysts and Technical Product Owner to providing technical conceptions and practical implementation for our call center and distributed technology teams. You will be responsible for advanced designing, implementing, testing, and deploying solutions. Your role and responsibilities will include:

• Support and develop solutions for Service Now applications including Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), IT Business Management (ITBM), and Reporting / Performance Analytics
• Service Now Application Developer experience with customization
• Service Now wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups, and roles
• Help transform business and technical requirements into implementation plans
• Develop technical specifications, maintain architecture / integration documentation
• Formulate and socialize development best practices within Service Now development team
• Analyze, troubleshoot, and fix identified Service Now system issues / operational support tickets
• Hands-on technical delivery including ability to create and modify Workflows
• Hands-on migrating data from different tools into Service Now and maintaining integrations

Required Technical and Professional Expertise:

• 3+ years of Service Now Development experience
• Experience with building custom applications on Service Now
• Strong skills/experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management, Configuration Management Database (CMDB)
• Hands on experience on basic configurations such as Access controls, notifications, workflows, business rules, client scripts and script includes
• Experience working on Web Services integrations such as REST, JSON & SOAP
• Working & implementation experience with Service Portal
• Familiarity with SCRUM / Agile working practices and Devops operation model
• Knowledge of ITILv3 processes
• Understanding of CMDB best practices and Service Now ITOM Visibility (Discovery and Service Mapping)
• Use of Import Sets for data loading from external file or database into Service Now
• Strong Knowledge of key integrations and their mechanisms like Workday
• Certified System Administrator
• Certified Application Developer
• Certified Service Now Platform Implementer
• Experience working with a large call center or unified shared services center is preferred