Scaled Services Strategy and Operations Manager II, AI Transformation, Cloud

Scaled Services Strategy And Operations Manager II, Ai Transformation, Google Cloud

Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

The Google Cloud Go-to-Market Strategy and Operations team acts as trusted advisors, partnering with Sales, Customer Engineering, Finance, Marketing, Partners and Google Cloud Consulting to plan, strategize, and run the business in a transformational way. As the Scaled Services Operations Manager, your objective is to fundamentally rewire how the Google Cloud ecosystem operates. We cannot scale our global sales and services simply by adding headcount;

we must scale exponentially through intelligent automation. Your objective is to hunt down complex, manual bottlenecks across our business and replace them with transformational AI, automation, and agentic solutions. You will own the entire lifecycle of operational transformation: from mapping out the initial end-to-end business process and analyzing the data, to actually building the solution. You will be expected to self-build the initial V1 AI prototypes.

When those prototypes are ready to scale globally, you will serve as the crucial bridge to our engineering teams, translating your operational needs into precise, foolproof technical requirements.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $152000 - $222000 (USD) + 15% bonus target + bonus + equity + benefits

Responsibilities:

• Drive complex/cross-functional projects and processes as a key contributor with limited guidance, and demonstrate end-to-end ownership of smaller projects.
• Map and analyze end-to-end business processes to pinpoint opportunities where AI-driven automation or agentic solutions can transform operations and drive efficiency.
• Act as the bridge between operations and technology by prototyping self-built AI tools or translating operational needs into precise technical requirements for delivery teams.
• Define and develop key analysis and generate executive-level insights and recommendations to address strategic issues and in response to executive leadership requests.
• Support functional teams by understanding strategic issues to enable a common set of processes and solutions.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.