Senior Engineer, IT Asset Management

Overview

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting‑edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team‑based environment demonstrating strong problem‑solving and decision‑making abilities and the highest degree of professionalism.

We are seeking a Senior Service Now ITOM Engineer to design, implement, and sustain the Service Now IT Operations Management platform. This role owns Discovery, Service Mapping, and Event Management, while supporting teams that own CMDB health — serving as a subject matter expert across ITOM modules and integrations with enterprise infrastructure and monitoring toolsets.

Open to experienced Service Now ITOM engineers who want a deeper infrastructure role, and seasoned systems or infrastructure engineers who have spent meaningful time inside Service Now and want to grow into the ITOM and CMDB side of the platform. What matters is that you can navigate the CMDB fluently, you actually understand the CSDM and CMDB data model, and can bring strong instincts about how the underlying infrastructure works.

• Design, operate, and continuously improve ITOM processes and systems aligned to IT strategy and operational goals
• Maintain and optimize Service Now Discovery, Service Mapping, CMDB, and CSDM health and accuracy
• Hands‑on knowledge of pattern customization, horizontal discovery, top‑down mapping, MID server architecture, and credential integrations
• Develop and maintain a deep understanding of the CMDB data model, and the core functionality of the Service Now platform specifically related to the CMDB application
• Manage MID server topology, credentials, discovery schedules, and service model quality
• Troubleshoot discovery and integration issues across Service Now, infrastructure, operating systems, and cloud APIs
• Build and support integrations with cloud platforms, Service Graph Connectors, and custom REST/SOAP interfaces
• Develop scripts and tooling to improve data quality, deduplication, orphan detection, link validation, and bulk remediation
• Create reports and dashboards to monitor ITOM health, coverage, reconciliation, and service map freshness
• Produce and maintain technical documentation such as runbooks, architectural decisions, and integration designs
• Stay current on Service Now platform releases and recommend enhancements and automation opportunities

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience
• 5+ years of combined experience in Service Now and infrastructure/systems
• Working knowledge of Service Now, including CMDB navigation, reporting, dashboards, and basic platform configuration
• Hands‑on understanding of servers, networks, cloud resources, and terminal‑based administration
• Familiarity with protocol used for Service Now Discovery, such as SSH, WMI, SNMP, WinRM, and cloud APIs
• Ability to troubleshoot discovery issues across both platform and infrastructure layers
• Scripting experience in Python, JavaScript, Power Shell, or shell scripting
• Experience with REST and SOAP API integrations and large data extracts
• Strong written and verbal communication skills, including technical documentation and stakeholder communication
• Ability to work independently and collaborate effectively across cross‑functional teams

• Deep Service Now ITOM expertise across hybrid cloud and on‑premise environments
• Strong knowledge of CMDB and CSDM data models, including IRE, identification and reconciliation rules, data source precedence, and CI hierarchy
• Service Now certifications such as CIS‑ITOM, CIS‑Discovery, or CIS‑Service Mapping preferred
• Familiarity with SAMPro and Service Now Enterprise Architecture/Application Portfolio Management
• Exposure to AI‑assisted development workflows and agentic tooling for ITOM use cases

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.