IT Manager

Role Summary

This is a hands‑on IT leadership role focused on execution, reliability, and operational support across a growing multi‑site healthcare organization. You will own day‑to‑day IT operations, vendor coordination, and system performance, while supporting key projects such as clinic rollouts and system integrations.

This role is ideal for a strong IT generalist who is comfortable operating independently, getting into the details, and scaling systems in a fast‑paced environment.

• Own day‑to‑day IT operations across clinics and corporate locations
• Serve as primary point of contact for IT issues, ensuring timely resolution and escalation
• Manage helpdesk/vendor support and ensure SLAs are met

• Support and maintain IT infrastructure including networks, endpoints, telecom, and cloud tools
• Troubleshoot and resolve system, connectivity, and device issues across sites
• Manage onboarding/offboarding of hardware and user access

• Own Athena EHR administration and issue resolution
• Partner with operations & clinical on integrations, workflows, and system optimization to support efficient care delivery

• Execute IT components of new clinic openings and site expansions
• Oversee system upgrades, migrations, and vendor implementations
• Track timelines and ensure projects are delivered on schedule

• Support HIPAA compliance, security protocols, and IT policies
• Assist with access controls, device security, and basic risk mitigation
• Coordinate with external partners on security and compliance requirements

• Manage external vendors (MSP, telecom, hardware providers) including vendor performance and troubleshooting escalations

• 5–8+ years of IT experience, with 2–4 years in healthcare preferred
• Experience supporting multi‑site environments
• Hands‑on experience with EHR/EMR systems (Athena strongly preferred)
• Familiarity with HIPAA and basic security/compliance practices
• Experience working with IT vendors / managed service providers
• Strong troubleshooting and problem‑solving skills
• Experience with enterprise ITIL/ITSM frameworks
• Strong track record of working cross-functionally to execute projects

• Highly hands‑on and execution-oriented
• Strong troubleshooting and systems thinking
• Comfortable operating in a fast‑paced, evolving environment
• Clear communicator with both clinical and non‑technical stakeholders
• Organized with ability to manage multiple priorities
• Practical, solutions-oriented mindset
• Embraces innovation and new technologies

• Certifications:
  
  PMP, ITIL, CISSP, HCISPP, or relevant cloud certs.