It Support Specialist

Description
Acting under the supervision of a senior team member, this position directly interfaces with the agency's internal and external customers to provide I.T. support. The I.T. Support Specialist I will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other I.T. assets. This position will also be responsible for providing in-person meeting support, and providing support to various I.T. projects, as assigned.

To be successful in this role a candidate must possess excellent customer service and communication skills. The candidate must be able to effectively solve problems with limited direction.

Job Responsibilities and Performance Standards:
Assists with configuring, deploying, and supporting I.T. equipment, applications, systems, and services across the agency's infrastructure.
Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users.
Assists with asset tracking and equipment inventory tasks.
Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information).
Contributes to knowledgebase by authoring, updating, and grooming process documentation.
Collaborates with other I.T. staff to develop and improve I.T. and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.
Monitors and utilizes an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.
Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components.
As assigned, directly assists or supports other I.T. projects and initiatives.
Fosters innovation by continuing to familiarize themselves with new trends, technologies, and best practices relevant to their role.
Skills
Support, Technical support, MDM, Windows, Active directory, Windows 10
Top Skills Details
Support,Technical support,MDM,Windows,Active directory,Windows 10
Additional Skills & Qualifications
Minimum Skills, Training, and Experience
CompTIA A+ certification or equivalent
1 or more years of experience directly supporting users and workstations in an
enterprise environment
Strong problem-solving abilities
Familiarity with common I.T. protocols, technologies, and systems
Thorough understanding of Microsoft Windows 11, MacOS, and Microsoft Office
applications
Experience administering users in an enterprise directory (e.g., Active Directory)
Excellent interpersonal and customer service skills
Possess the ability to communicate complex and technical concepts to a non-technical,
general audience

Preferred Qualifications
A 2 or 4-year undergraduate degree from an accredited college or university

Experience with cloud or IaaS solutions (e.g., AWS, Azure, Office 365, GCC)

Experience with mobile device management (MDM)

Experience with other operating systems, like GNU/Linux, OSX, and Chrome OS
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Final date to receive applications
This position is anticipated to close on Jul 10, 2026.

About TEKsystems

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