Incident Manager
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-03
Listing for:
Dormont Manufacturing Co
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Overview
The Incident Manager is responsible for leading the real‑time response to high‑impact incidents across complex automated warehouse environments. This role ensures rapid service restoration by coordinating internal engineering teams, customer operations, third‑party vendors, and executive stakeholders during Priority1 and major Priority2 incidents.
Qualifications- 5+ years of experience in incident or service management within automated, technical, or industrial environments.
- Demonstrated experience managing high‑severity incidents (preferably in OT/IT or warehouse automation).
- Strong knowledge of one or more of the following: PLCs, SCADA, WES/WMS, controls systems, industrial networks.
- Familiarity with Salesforce, Service Now, Jira Service Desk, or similar ticketing platforms.
- Excellent verbal and written communication skills — especially during high‑pressure situations.
- Ability to lead cross‑functional teams without direct authority.
- Base salary range: $87,600 to $131,300
- Generous Paid Time Off
- 401(k) Matching
- Retirement Plan
- Relocation Assistance
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