Data Analyst

Data Analyst Required Skills

• Audit
• Compliance
• Governance

Atlanta, Georgia

Expected 03 month contract with possible extension

We are seeking a detail-oriented and execution-focused Customer Domain Specialist to join the CX SWAT team.

$49.51 – $58.29/hr (pay rate may differ depending on your skills, education, experience, and other qualifications.)

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

• Customer Data Accuracy Rate (%) – Target: ≥ 98% accuracy across key attributes (billing, shipping, pricing, tax, hierarchy)
• SOP Compliance Rate (%) – Adherence to defined customer data governance processes
• Number of audit gaps identified in customer domain processes
• Approval Cycle Time – Time taken for customer data creation/modification approvals
• Customer Domain Initiative Success Rate (%) – % of initiatives delivered on time and meeting defined objectives
• Dependency Risk Mitigation (%) – % of risks/issues proactively identified and mitigated

• Own the accuracy and consistency of customer data across systems and platforms
• Ensure alignment of customer records, hierarchies, and attributes across all touchpoints
• Identify and resolve data discrepancies, duplication, and inconsistencies

• Act as part of a CX SWAT team to investigate and resolve critical customer domain issues
• Perform root cause analysis on system, data, and process-related defects
• Drive quick resolution in collaboration with cross-functional teams

• Establish and enforce data standards, definitions, and governance practices for the customer domain
• Define and monitor data quality rules, validations, and controls
• Partner with IT and data teams to ensure proper system configurations and data flows

• Review all in-flight initiatives impacting customer data and systems
• Ensure changes align with defined data standards and do not introduce inconsistencies
• Act as a gatekeeper for customer domain-related changes

• Collaborate with product, engineering, operations, finance, and vendor teams
• Ensure consistent understanding and usage of customer data across functions
• Drive accountability for data quality and issue resolution

• Track and report on data quality metrics (accuracy, completeness, duplication, error rates)
• Proactively identify risks and trends impacting customer data integrity
• Provide regular updates to leadership on issue status and improvements

• Define and document standard operating procedures for customer data management
• Identify opportunities to streamline processes and reduce manual intervention
• Drive continuous improvement in customer domain operations

• Other duties as assigned

• 5+ years of experience in data management, business analysis, operations, or customer domain roles (5–6 years experience)
• Strong understanding of master data management (MDM) and data governance principles
• Proven experience in data quality management, reconciliation, and issue resolution
• Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments
• Strong analytical and problem-solving skills with attention to detail
• Experience in Agile/Scrum environments preferred
• Retail or distribution industry experience is a plus
• Excellent communication and stakeholder management skills
• Travel Required:
  
  No
• Clearance Required:
  
  No